Senior Technical Support Specialist

3 weeks ago

London, Greater London, United Kingdom Safran Full time
Job Overview

As a Senior Technical Support Specialist at Safran Electrical & Power, you will be responsible for ensuring the provision of efficient support solutions to our customers in the aftermarket. You will work across all Programmes to optimize elements of the product design, tailor the support solution to the customer, the product, and the market, and contribute to and/or lead ILS work (depending on the size of the work package).

Key Responsibilities
  • Starting with customer requirements (technical and commercial) at the bid stage or early development phases, you will work with the Programme teams to provide all the elements for a successful Entry Into Service and ongoing support of our new products.
  • On existing platforms, you will respond to changes, such as upgrades, by ensuring the data and processes needed for effective support remain relevant and accurate. You will analyse opportunities to improve services and reduce costs or increase margins and make changes within the business to achieve the benefits.
Skills and Qualifications
  • A degree or significant experience in a technical area (aerospace, automotive, rail, production, utilities – other highly regulated industries considered).
  • Experience in one or more of the following areas or similar, relevant experience:
    • ILS, Product or Customer Support in a technical environment, Maintenance, Fleet Management, Plant Management, Asset Management (physical, not financial), Support Engineering, a role involving RAMS activities (Reliability, Availability, Maintainability and Supportability/Safety), New Product Introduction.
  • Appreciation of the constraints of working within a regulated industry. As a result, you can create credible, auditable work and are creative in your approach to problem solving.
Essential Skills
  • Understanding of how most of the following elements of ILS are created and used, and ability to use them as sources of information for decision making and informing others:
  • FMECA, RBD and FTA (essential: interpretation, desirable: creation)
  • Maintainability Analysis
  • Logistic Support Analysis (LSA) / Supportability Analysis
  • Whole Life Cost Models
  • Repair and overhaul and their documentation in Technical Publications (manuals)
  • Technical and commercial thinking in equal measure; able to take information and data from multiple sources and derive the best support solutions in a complex systems environment.
  • Managing cross-functional technical teams (project or direct teams).
  • Reviewing and approving technical work (comparison to scope and specification, quality control).
  • Planning of work based on available resources and keeping the team updated on progress (project management).
  • Excellent written and verbal communication skills.
  • Ability to persuade colleagues to change their approach and opinions with convincing arguments based on data and analysis.
  • Comfortable working with demanding customers to jointly define the best ways to support Safran Electrical & Power products and systems over their whole lifecycle.
  • Conversion of internal and customer requirements into plans and actions.
  • Problem solving skills, including creative approaches to resolving issues and adding value.

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