Senior Technical Support Specialist

2 weeks ago


London, Greater London, United Kingdom We Manage Jobs(WMJobs) Full time

We Manage Jobs (WMJobs) is committed to delivering exceptional public services and creating a thriving community in Newcastle-Under-Lyme Borough. Our ambitious transformation programme aims to drive positive change, and we're seeking an experienced Senior Technical Support Specialist to join our team.

Job Summary

This is a hybrid role that offers the flexibility to work from home two days a week and spend three days at our Castle House offices. As a key member of our IT support team, you'll be responsible for providing technical assistance and troubleshooting for a range of Council systems, including applications, software, and hardware.

Key Responsibilities
  • Provide expert-level technical support for Windows 10/11, Microsoft 365, Active Directory (Entra ID), and Azure.
  • Utilise your strong background in 2nd line support to resolve complex technical issues.
  • Maintain and improve knowledge of ICT mainstream applications, desktop, applications, network, servers, and cloud applications.
  • Manage Microsoft AD, Entra ID, and other authentication/user management systems.
Requirements

To succeed in this role, you'll need:

  • A strong understanding of ICT mainstream applications, desktop, applications, network, servers, and cloud applications.
  • Experience with Microsoft AD, Entra ID, and other authentication/user management systems.
  • Excellent problem-solving skills and ability to work under pressure.
What We Offer

We provide a competitive salary, estimated to be around £32,000 - £38,000 per annum, depending on experience. You'll also enjoy a range of benefits, including:

  • Access to the local government pension scheme.
  • Minimum 24 days annual leave plus 5 extra days after 5 years' service.
  • Flexible working options and family-friendly policies.
  • Local and national high street discounts.
  • Free car parking.
  • Green travel scheme including cycle to work and electric car salary sacrifice.
  • Free employee 24-hour employee assistance and counselling services.
  • Flu vaccination service.
  • Health checks.


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