Senior Technical Support Specialist
2 weeks ago
We Manage Jobs (WMJobs) is committed to delivering exceptional public services and creating a thriving community in Newcastle-Under-Lyme Borough. Our ambitious transformation programme aims to drive positive change, and we're seeking an experienced Senior Technical Support Specialist to join our team.
Job SummaryThis is a hybrid role that offers the flexibility to work from home two days a week and spend three days at our Castle House offices. As a key member of our IT support team, you'll be responsible for providing technical assistance and troubleshooting for a range of Council systems, including applications, software, and hardware.
Key Responsibilities- Provide expert-level technical support for Windows 10/11, Microsoft 365, Active Directory (Entra ID), and Azure.
- Utilise your strong background in 2nd line support to resolve complex technical issues.
- Maintain and improve knowledge of ICT mainstream applications, desktop, applications, network, servers, and cloud applications.
- Manage Microsoft AD, Entra ID, and other authentication/user management systems.
To succeed in this role, you'll need:
- A strong understanding of ICT mainstream applications, desktop, applications, network, servers, and cloud applications.
- Experience with Microsoft AD, Entra ID, and other authentication/user management systems.
- Excellent problem-solving skills and ability to work under pressure.
We provide a competitive salary, estimated to be around £32,000 - £38,000 per annum, depending on experience. You'll also enjoy a range of benefits, including:
- Access to the local government pension scheme.
- Minimum 24 days annual leave plus 5 extra days after 5 years' service.
- Flexible working options and family-friendly policies.
- Local and national high street discounts.
- Free car parking.
- Green travel scheme including cycle to work and electric car salary sacrifice.
- Free employee 24-hour employee assistance and counselling services.
- Flu vaccination service.
- Health checks.
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