Service Delivery Excellence Leader
17 hours ago
We are seeking a highly skilled Service Delivery Excellence Leader to join our team at Shared Services Connected Ltd. This role will be based in Newbury and Farnborough, with 3 days per week on-site.
About the RoleThe successful candidate will be responsible for managing services and leveraging Sopra Steria offerings to drive business growth while improving client satisfaction and value for money. Key responsibilities include:
- Ensuring new and transitioning services, projects, and changes are fit for purpose and set up for successful delivery.
- Implementing service delivery performance indicators to monitor and measure service delivery against contract/SLA expectations.
- Managing security controls and compliance aligned to contract and Sopra Steria requirements.
- Developing personal and team skills to the highest standard possible and contributing to the Sopra Steria Service Management Community or external relevant industry groups/conferences.
To be successful in this role, you will need:
- Strong understanding of service delivery models.
- Experience in managing delivery to SLAs and metrics.
- Effective time management and ability to chair CABs.
- Takes accountability and ownership for delivering good service.
- Stakeholder management and communication skills.
- IT services background.
- Professional SM qualification such as ITIL4 (foundation).
This is a full-time, permanent position with a salary of up to £65,000 base. Benefits include a £5400 car allowance, 25 days annual leave, private medical insurance, life assurance, pension, and a flexible benefits fund. We also offer flexible working arrangements to promote work-life balance.
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