Customer Engagement Manager

4 days ago


Glasgow, Glasgow City, United Kingdom MAC Recruit Group Ltd Full time
About the Role
We are partnering with a key financial services client based in Glasgow to recruit a Customer Engagement Manager. This is an exciting opportunity to shape and deliver a data-driven, personalised CRM and communications strategy that enhances customer loyalty and long-term value.

In this transformative period of technology implementation and brand investment, you'll be responsible for developing and executing a comprehensive CRM and operational communications strategy aligned with business objectives. You will lead a small team to optimise customer relationships, delivering exceptional customer and commercial outcomes.

Key Responsibilities:
* Develop and execute a CRM and operational communications strategy that aligns with business goals.
* Analyse customer trends and behaviours to inform and optimise CRM initiatives.
* Collaborate with cross-functional teams to ensure seamless customer experiences across all touchpoints.
* Champion the customer perspective across all initiatives, ensuring alignment with our brand values and tone of voice.

What You'll Bring:
* Proven leadership skills, with the ability to inspire and develop a high-performing team.
* Expertise in developing and implementing CRM strategies that align with business goals.
* Strong analytical skills to derive insights from CRM data and measure programme effectiveness.
* A deep understanding of customer behaviours, market trends, and emerging CRM technologies.
* Exceptional stakeholder management and collaboration skills, fostering cross-functional alignment.

Salary for this role is in the region of £53,000 with an excellent benefits package.

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