IT Service Desk Manager
1 month ago
About the Role:
Kinetech Recruitment Ltd is seeking an experienced IT Service Desk Manager to lead our team of Service Desk Analysts. As a key member of our IT department, you will be responsible for delivering exceptional service to our business users.
Key Responsibilities:
- Lead and manage a team of Service Desk Analysts to ensure excellent service delivery.
- Develop and implement process improvements to drive continuous service delivery.
- Act as a technical escalation point for complex issues and challenging stakeholders.
- Manage IT assets, including budget, policy, and process development.
- Report on service-oriented KPIs and other metrics to drive business insight.
About You:
- Proven track record in managing people within an ITIL environment.
- Excellent communication and coaching skills to build rapport with team members and stakeholders.
- Technical skills to act as an escalation point and offer troubleshooting solutions.
- Working knowledge of Microsoft Azure, Active Directory, Exchange, and Microsoft 365.
- Strong service management reporting skills.
What We Offer:
- A comprehensive benefits package.
- The opportunity to work with a dynamic team in a fast-paced business environment.
-
IT Service Desk Manager
4 weeks ago
Billericay, Essex, United Kingdom Kinetech Full timeIT Service Desk Manager **About the Role** Kinetech is seeking an experienced IT Service Desk Manager to lead our team of Service Desk Analysts. As a key member of our IT department, you will be responsible for owning the budget, performance, and continuous improvement of the IT Service Management function. **Key Responsibilities** * Lead, mentor, and...
-
IT Service Desk Manager
4 weeks ago
Billericay, Essex, United Kingdom Kinetech Full timeIT Service Desk Manager **About the Role** Kinetech is seeking an experienced IT Service Desk Manager to lead our team of Service Desk Analysts. As a key member of our IT department, you will be responsible for owning the budget, performance, and continuous improvement of the IT Service Management function. **Key Responsibilities** * Lead, mentor, and...
-
IT Service Desk Manager
3 days ago
Billericay, Essex, United Kingdom Kinetech Full timeIT Service Desk ManagerKinetech is seeking an experienced IT Service Desk Manager to lead a team of Service Desk Analysts and drive continuous improvement of the IT Service Management function.Key Responsibilities:Lead and manage a team of Service Desk Analysts to deliver exceptional service to business users.Develop and maintain processes and ways of...
-
IT Service Desk Manager
3 days ago
Billericay, Essex, United Kingdom Kinetech Full timeIT Service Desk ManagerKinetech is seeking an experienced IT Service Desk Manager to lead a team of Service Desk Analysts and drive continuous improvement of the IT Service Management function.Key Responsibilities:Lead and manage a team of Service Desk Analysts to deliver exceptional service to business users.Develop and maintain processes and ways of...
-
IT Service Desk Manager
2 weeks ago
Billericay, Essex, United Kingdom Kinetech Full timeIT Service Desk ManagerKinetech is seeking an experienced IT Service Desk Manager to lead our team of Service Desk Analysts. As a key member of our IT department, you will be responsible for owning the budget, performance, and continuous improvement of the IT Service Management function.Key Responsibilities:Lead, mentor, and manage a team of Service Desk...
-
IT Service Desk Manager
2 weeks ago
Billericay, Essex, United Kingdom Kinetech Full timeIT Service Desk ManagerKinetech is seeking an experienced IT Service Desk Manager to lead our team of Service Desk Analysts. As a key member of our IT department, you will be responsible for owning the budget, performance, and continuous improvement of the IT Service Management function.Key Responsibilities:Lead, mentor, and manage a team of Service Desk...
-
IT Service Desk Manager
2 weeks ago
Billericay, Essex, United Kingdom Kinetech Full timeJob Title: IT Service Desk ManagerKinetech is seeking an experienced IT Service Desk Manager to lead a team of Service Desk Analysts and drive continuous improvement of the IT Service Management function.Key Responsibilities:Lead and manage a team of Service Desk Analysts to deliver exceptional service to business users.Develop and maintain processes and...
-
IT Service Desk Manager
2 weeks ago
Billericay, Essex, United Kingdom Kinetech Full timeJob Title: IT Service Desk ManagerKinetech is seeking an experienced IT Service Desk Manager to lead a team of Service Desk Analysts and drive continuous improvement of the IT Service Management function.Key Responsibilities:Lead and manage a team of Service Desk Analysts to deliver exceptional service to business users.Develop and maintain processes and...
-
IT Service Desk Manager
4 weeks ago
Billericay, Essex, United Kingdom Kinetech Full timeIT Service Desk ManagerKinetech is seeking an experienced IT Service Desk Manager to lead our team of Service Desk Analysts. As a key member of our IT department, you will be responsible for owning the budget, performance, and continuous improvement of the IT Service Management function.Key Responsibilities:Lead, mentor, and manage a team of Service Desk...
-
IT Service Desk Manager
4 weeks ago
Billericay, Essex, United Kingdom Kinetech Full timeIT Service Desk ManagerKinetech is seeking an experienced IT Service Desk Manager to lead our team of Service Desk Analysts. As a key member of our IT department, you will be responsible for owning the budget, performance, and continuous improvement of the IT Service Management function.Key Responsibilities:Lead, mentor, and manage a team of Service Desk...
-
IT Service Desk Manager
4 weeks ago
Billericay, Essex, United Kingdom Kinetech Full timeIT Service Desk ManagerKinetech is seeking an experienced IT Service Desk Manager to lead our team of Service Desk Analysts. As a key member of our IT department, you will be responsible for owning the budget, performance, and continuous improvement of the IT Service Management function.Key Responsibilities:Lead, mentor, and manage a team of Service Desk...
-
IT Service Desk Manager
4 weeks ago
Billericay, Essex, United Kingdom Kinetech Full timeIT Service Desk ManagerKinetech is seeking an experienced IT Service Desk Manager to lead our team of Service Desk Analysts. As a key member of our IT department, you will be responsible for owning the budget, performance, and continuous improvement of the IT Service Management function.Key Responsibilities:Lead, mentor, and manage a team of Service Desk...
-
IT Service Desk Manager
4 weeks ago
Billericay, Essex, United Kingdom Kinetech Full timeIT Service Desk ManagerKinetech is seeking an experienced IT Service Desk Manager to lead our team of Service Desk Analysts. As a key member of our IT department, you will be responsible for owning the budget, performance, and continuous improvement of the IT Service Management function.Key Responsibilities:Lead, mentor, and manage a team of Service Desk...
-
IT Service Desk Manager
4 weeks ago
Billericay, Essex, United Kingdom Kinetech Full timeIT Service Desk ManagerKinetech is seeking an experienced IT Service Desk Manager to lead our team of Service Desk Analysts. As a key member of our IT department, you will be responsible for owning the budget, performance, and continuous improvement of the IT Service Management function.Key Responsibilities:Lead, mentor, and manage a team of Service Desk...
-
IT Service Desk Manager
4 weeks ago
Billericay, Essex, United Kingdom Kinetech Full timeIT Service Desk Manager OpportunityKinetech is seeking an experienced IT Service Desk Manager to lead our team of Service Desk Analysts. As a key member of our IT organization, you will be responsible for owning the budget, performance, and continuous improvement of the IT Service Management function.Key Responsibilities:Lead, mentor, and manage a team of...
-
IT Service Desk Manager
4 weeks ago
Billericay, Essex, United Kingdom Kinetech Full timeIT Service Desk Manager OpportunityKinetech is seeking an experienced IT Service Desk Manager to lead our team of Service Desk Analysts. As a key member of our IT organization, you will be responsible for owning the budget, performance, and continuous improvement of the IT Service Management function.Key Responsibilities:Lead, mentor, and manage a team of...
-
IT Service Desk Manager
4 weeks ago
Billericay, Essex, United Kingdom Kinetech Full timeIT Service Desk ManagerKinetech is seeking an experienced IT Service Desk Manager to lead our team of Service Desk Analysts. As a key member of our IT department, you will be responsible for owning the budget, performance, and continuous improvement of the IT Service Management function.Key Responsibilities:Lead, mentor, and manage a team of Service Desk...
-
IT Service Desk Manager
4 weeks ago
Billericay, Essex, United Kingdom Kinetech Full timeIT Service Desk ManagerKinetech is seeking an experienced IT Service Desk Manager to lead our team of Service Desk Analysts. As a key member of our IT department, you will be responsible for owning the budget, performance, and continuous improvement of the IT Service Management function.Key Responsibilities:Lead, mentor, and manage a team of Service Desk...
-
IT Service Desk Manager
4 weeks ago
Billericay, Essex, United Kingdom Kinetech Full timeIT Service Desk Manager OpportunityKinetech is seeking an experienced IT Service Desk Manager to lead our team of Service Desk Analysts. As a key member of our IT organization, you will be responsible for owning the budget, performance, and continuous improvement of the IT Service Management function.Key Responsibilities:Lead and manage a team of Service...
-
IT Service Desk Manager
4 weeks ago
Billericay, Essex, United Kingdom Kinetech Full timeIT Service Desk Manager OpportunityKinetech is seeking an experienced IT Service Desk Manager to lead our team of Service Desk Analysts. As a key member of our IT organization, you will be responsible for owning the budget, performance, and continuous improvement of the IT Service Management function.Key Responsibilities:Lead and manage a team of Service...
