Technology Service Technician

7 days ago


Stonehouse, Gloucestershire, United Kingdom Core Group Full time

Job Description: IT Service Technician

Salary: Between £30,000 - 35,000 per annum

Hours: 37.5 hours per week, Monday to Friday, with flexible start and finish times

Location: Office in Stonehouse, Gloucestershire (GL10)

Responsibilities
  1. Handle IT requests and issues through our ticketing system, addressing a wide variety of queries and achieving timely resolutions.
  2. Deliver top-notch IT support to all employees across warehouses, offices, and remote sites, maintaining excellent customer satisfaction ratings.
  3. Meet user requests for IT support within agreed SLAs, documenting details, prioritizing tasks, and implementing solutions to meet or surpass service levels.
  4. Keep users updated on the status of outstanding requests and provide regular updates in the ticketing system.
About Us

We're a collaborative team dedicated to providing world-class IT services to our business users. As an IT Service Technician, you'll be part of a dynamic team that's passionate about making a difference. If you're a driven and organized individual with a passion for technology and customer service, we'd love to hear from you

What We Offer

We're proud to offer a competitive salary and a comprehensive benefits package, including professional development opportunities and a supportive work environment. The estimated annual salary for this role is between £32,000 and £35,000, depending on experience.



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