Helpdesk Operations Manager
4 weeks ago
Job Title: Helpdesk Operations Manager
Salary: £32,500 per annum
Hours: 37.5 hours per week, typically Monday to Friday, with a shift start time of 11:30am and finishing at 8pm
Location: Office in Gloucestershire (GL10)
Key Responsibilities- Oversee IT requests and issues through our ticketing system, managing a wide range of queries and achieving timely resolutions.
- Lead the delivery of exceptional IT support to all employees across warehouses, offices, and remote sites, maintaining high customer satisfaction ratings.
- Ensure user requests for IT support are met within agreed SLAs, documenting details, prioritizing tasks, and implementing solutions to meet or surpass service levels.
- Keep users updated on the status of outstanding requests and provide regular updates in the ticketing system.
We're a passionate team dedicated to delivering exceptional IT services to our business users. As a Helpdesk Operations Manager, you'll be responsible for leading a dynamic team that's committed to making a difference. If you're a driven and organized leader with a passion for technology and customer service, we encourage you to apply
What We OfferWe're proud to offer a competitive salary and a comprehensive benefits package, including professional development opportunities and a supportive work environment. The estimated annual salary for this role is £32,500.
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