Helpdesk Operations Manager

4 weeks ago


Stonehouse, Gloucestershire, United Kingdom Core Group Full time

Job Title: Helpdesk Operations Manager

Salary: £32,500 per annum

Hours: 37.5 hours per week, typically Monday to Friday, with a shift start time of 11:30am and finishing at 8pm

Location: Office in Gloucestershire (GL10)

Key Responsibilities
  1. Oversee IT requests and issues through our ticketing system, managing a wide range of queries and achieving timely resolutions.
  2. Lead the delivery of exceptional IT support to all employees across warehouses, offices, and remote sites, maintaining high customer satisfaction ratings.
  3. Ensure user requests for IT support are met within agreed SLAs, documenting details, prioritizing tasks, and implementing solutions to meet or surpass service levels.
  4. Keep users updated on the status of outstanding requests and provide regular updates in the ticketing system.
About Our Team

We're a passionate team dedicated to delivering exceptional IT services to our business users. As a Helpdesk Operations Manager, you'll be responsible for leading a dynamic team that's committed to making a difference. If you're a driven and organized leader with a passion for technology and customer service, we encourage you to apply

What We Offer

We're proud to offer a competitive salary and a comprehensive benefits package, including professional development opportunities and a supportive work environment. The estimated annual salary for this role is £32,500.



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