Customer Experience Specialist

4 weeks ago


Scunthorpe, North Lincolnshire, United Kingdom Ongo Recruitment Ltd Full time
Job Title: Customer Experience Advisor

Overall Purpose of Job

To deliver exceptional customer service across all of Ongo's services, including digital and social media platforms, telephone services, and face-to-face customer centre service. The successful candidate will focus on resolving customer enquiries efficiently and effectively, with an emphasis on first-time resolution.

Key Responsibilities

  • Provide professional and courteous contact handling services to all customers
  • Resolve customer enquiries in a timely and efficient manner
  • Work collaboratively with internal teams to provide seamless customer service
  • Continuously improve customer service standards and processes

Requirements

To be successful in this role, you will need to possess excellent communication and interpersonal skills, as well as the ability to work in a fast-paced environment. You will also need to be able to work independently and as part of a team, with a strong focus on customer satisfaction.

About Ongo Recruitment Ltd

Ongo Recruitment Ltd is a leading recruitment agency specialising in customer service and contact centre roles. We are committed to providing exceptional service to our clients and candidates, and we are proud to be a trusted partner in the recruitment industry.



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