Customer Experience Specialist

4 weeks ago


Scunthorpe, North Lincolnshire, United Kingdom North Lincolnshire Council Full time
Customer Experience Coordinator Opportunity

We are seeking a highly motivated and customer-focused individual to join our team as a Customer Experience Coordinator. This is a temporary role for 12 months, working within our integrated Community Hubs.

As a Customer Experience Coordinator, you will play a key role in developing and promoting excellence in customer services within our hub models. You will have the opportunity to lead a team and develop a customer-focused culture within the hub setting.

Key responsibilities will include engaging with customers regularly to understand their needs and influencing developments and continuous improvements to the service. You will work closely with internal and external partners daily to ensure excellent customer experience.

Key Skills and Qualities:

  • Excellent customer service skills
  • Ability to lead and develop a team
  • Strong communication and interpersonal skills
  • Ability to work collaboratively with internal and external partners
  • Customer-focused culture development

What We Offer:

  • A dynamic and supportive work environment
  • Opportunities for professional development and growth
  • A competitive salary and benefits package

We are an equal opportunities employer and welcome applications from all qualified candidates. If you are a motivated and customer-focused individual who is passionate about delivering excellent customer service, we encourage you to apply for this exciting opportunity.



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