Technical Support Specialist

3 days ago


Hereford, Herefordshire, United Kingdom Leidos Full time
Job Overview

This is an exciting opportunity to join Leidos, a global science and technology solutions leader, as a Technical Support Specialist. We are seeking a highly motivated individual to provide first-line customer support in response to incidents and service requests.

The successful candidate will have a strong working knowledge of Microsoft applications and experience working within a service desk environment. They will be passionate about customer success and dedicated to providing exceptional customer service to all users.

Responsibilities

  • Provide technical assistance for issues related to computer systems, software, and hardware for company-supported and military specification computer applications and platforms.
  • Maintain ticket progress information on an internal service desk system, ensuring all users receive a high level of IT support.
  • Respond to interactions through various channels, including email, phone, and formal ticketing systems.
  • Categorize and route interactions to the appropriate resolver team when necessary.
  • Prioritize work effectively and manage time efficiently to ensure timely support for application and hosted environments.

Requirements

  • A minimum of 2 years' experience in a service desk environment.
  • Strong working knowledge of Microsoft applications, including Windows and Office.
  • Excellent communication and problem-solving skills.

Benefits

  • Competitive salary: £25,000 - £30,000 per annum.
  • Contributory pension scheme.
  • Private medical insurance.
  • 33 days annual leave (including public and privilege holidays).
  • Flexible benefits package, including life assurance, health schemes, gym memberships, and more.

What We Offer

At Leidos, we value our employees and offer a range of benefits to support their well-being and career development. We are committed to diversity and inclusion and welcome applications from candidates with disabilities.



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