Technical Support Specialist
3 days ago
Job Description:
This is an exciting opportunity to join a growing MSP as an IT Service Desk Engineer, providing 1st / 2nd Line Support to customers. The ideal candidate will have previous experience in a similar role, excellent communication skills, and a passion for delivering high-quality user support services.
Responsibilities:The successful candidate will be responsible for:
- Providing technical support to users via various channels.
- Carrying out software and hardware troubleshooting.
- Maintaining network infrastructure and provisioning equipment.
- Offering IT advice and training to users.
- Delivering a proactive, efficient, and effective user support service.
To be considered for this role, you must have:
- Previous experience in 1st and 2nd Line Support, ideally within a Service Desk environment.
- Strong technical skills, including Microsoft operating systems and Office 365.
- Familiarity with ITIL principles and ticket system management.
- Excellent communication, interpersonal, and organisational skills.
- Competitive salary of up to £30,000 per annum.
IMT Resourcing Solutions is committed to delivering exceptional results for our clients and candidates. If you are a motivated and experienced IT professional looking for a new challenge, please apply now.
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