Customer Service Representative
4 weeks ago
We are seeking a highly motivated and organized individual to join our team as a Customer Service Executive. As a key member of our customer service team, you will play a vital role in ensuring seamless transitions for our clients and their customers.
Key Responsibilities- Manage client data requests, including handover and tenancy information
- Build and maintain relationships with key client contacts
- Liaise with customers to resolve utility queries and complaints
- Coordinate with suppliers to ensure customer accounts are set up correctly
- Ensure system accuracy, including identifying and fixing any duplications
We value our team and offer a range of benefits, including:
- 20 days' holiday plus bank holidays (28 days in total)
- Earn an extra day for each year's service (up to 5 additional days)
- Pension Scheme
- Retail Discount Scheme
- Reward and Recognition Scheme based on nominations and customer feedback
- Employee Assistance Programme
- Casual Dress
- Funded Company Events
- Optional fortnightly flex working
- Hybrid option available upon successful completion of probationary period
- Charity Match Scheme
- Birthday day off
We're looking for a motivated and organised individual who is passionate about delivering first-class service. You will have:
- Strong written and verbal communication skills
- Ability to build relationships with customers over the phone
- Competent in working both independently and as part of a team
- Quick learner with proficient keyboard skills and experience using Microsoft Office (Word, Excel)
- Great attention to detail and common sense approach
- Ability to manage time effectively and prioritise workload
- Pleasant demeanor and ability to respond positively to clients and team members
If you're ready to make a difference and join a company that values its team and clients alike, we encourage you to apply today.
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