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Customer Service Representative
2 months ago
We are seeking a professional and friendly individual to join our team as a Customer Service Representative. The successful candidate will be responsible for welcoming customers in a professional manner, operating the switchboard, and undertaking general administration duties in line with company and manufacturer guidelines.
The ideal candidate will be confident, smart, and efficient with strong customer service skills and an excellent telephone manner. Previous experience in a busy front-of-house environment with knowledge of switchboard systems is desirable. The ability to work with Microsoft Office and be computer literate is essential.
The role involves:
- Handling telephone inquiries with professionalism and establishing the customer's needs to ensure they are directed to the correct department or team member.
- Accurately inputting enquiries onto our database.
- Providing refreshments where necessary and introducing the customer to the department or member of staff.
- Maintaining the reception area in a clean and tidy manner at all times.
As a valued member of our team, you will enjoy a range of benefits, including:
- 32 days annual holiday (including 8 bank holiday days)
- Welcome pack and company induction
- Discounted servicing and parts across the Group
- Annual staff social events
- State-of-the-art working environment
- Paperless environment, including electronic clocking, write-ups, and resources
About Barretts:
Barretts is a family-owned and operated business with over 100 years of experience in providing exceptional customer service. We pride ourselves on our commitment to customer satisfaction and our unique, personal approach to car sales and service. As a valued member of our team, you will be part of a dynamic and supportive environment that values professionalism and excellence.
