Healthcare Support Assistant

2 weeks ago


Newbury, West Berkshire, United Kingdom Downland Practice Full time

Job Summary

At Downland Practice, we are seeking a skilled and compassionate Healthcare Support Assistant to join our team. This role is ideal for individuals who are passionate about delivering exceptional patient care and administrative support in a fast-paced healthcare environment.

Key Responsibilities

  • Provide exceptional customer service to patients, responding to their queries and concerns in a timely and professional manner.
  • Coordinate appointments, manage patient records, and maintain accurate and up-to-date information.
  • Support the clinical team with administrative tasks, ensuring seamless communication and collaboration.
  • Develop strong relationships with patients, colleagues, and external partners, promoting a positive and inclusive work environment.

Person Specification

Essential Criteria

  • Excellent communication and interpersonal skills, with the ability to work effectively with diverse groups.
  • Proven ability to work in a team environment, with a strong sense of empathy and understanding.
  • High level of organizational skills, with attention to detail and ability to prioritize tasks.
  • Basic IT skills, with the ability to learn new software and systems quickly.
  • Experience working in a customer-facing role, with a strong focus on patient satisfaction.

Desirable Criteria

  • Previous experience working in a healthcare setting, with knowledge of medical terminology and procedures.
  • Ability to work flexibly, including occasional evenings and weekends, to meet the needs of the practice.


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