Healthcare Support Assistant

3 weeks ago


Newbury, West Berkshire, United Kingdom Downland Practice Full time

Job Summary

At Downland Practice, we are seeking a skilled and compassionate Healthcare Support Assistant to join our team. As a key member of our administrative staff, you will play a vital role in ensuring the smooth operation of our practice.

Key Responsibilities

  • Provide exceptional customer service to our patients, responding to their queries and concerns in a timely and professional manner.
  • Signpost patients to relevant services, ensuring they receive the support they need.
  • Manage patient calls and online queries, providing accurate and helpful information.
  • Coordinate appointments for a range of chronic health conditions, working closely with our clinical team.
  • Provide administrative support to our clinical team, ensuring the efficient running of the practice.

Person Specification

Essential Criteria

  • A team player with excellent communication skills.
  • Reliable and flexible, with a willingness to learn new skills in a busy and changeable environment.
  • IT confidence, with a minimum average typing speed of 35 WPM.
  • Experience of working in a customer service environment, with a strong focus on patient care.
  • Good timekeeping and a desire to help patients and support the clinical team.
  • Own transport, as public transport is limited in the area.

Desirable Criteria

  • Experience of working within healthcare and/or a GP surgery.
  • Medical receptionist/care co-ordinator experience, with experience of using Emis Web or another similar clinical system.


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