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Customer Service Representative
2 months ago
Location: Gloucester
Type: Monday - Friday
Salary: Starting at £24,100 with quick progression to £25,600
Contract: Full Time, Permanent
Entry Level - Full Training Provided
Are you looking for a new challenge?
We are seeking a Customer Service Representative to join our team in Gloucester. As a Customer Service Representative, you will be the first point of contact for customers following accidents, fires, or thefts. Your role is crucial in helping them navigate their claims process with confidence and peace of mind.
Responsibilities:
- Assess claims and determine the best course of action in line with our policies.
- Communicate clearly and empathetically with customers, ensuring they understand each step of the process.
- Identify and report any potential signs of fraud.
- Collaborate with your team to ensure the highest standards of service are met.
- Manage your own caseload, keeping accurate records and making informed decisions on claims.
What We're Looking For:
- Social Skills: If you've worked in customer service, retail, hospitality, or any role where communication is key, you'll fit right in.
- Problem Solvers: We need team members who can think on their feet, handle challenges with resilience, and keep a positive attitude.
- Attention to Detail: Accuracy is crucial in this role. If you pride yourself on getting the details right, we want to hear from you.
Benefits:
- Working for a recognised UK Top Employer for 2024.
- Hybrid Working: Smart Working Program, with options to work from home and a generous holiday package of at least 31 days.
- Health & Wellbeing: Comprehensive health support, including Dental Insurance, Health Cash Plans, Mental Health First Aiders, and well-being activities like yoga and mindfulness sessions.
- Bonuses: Annual bonus schemes, salary reviews, competitive pension plans, and exclusive tech deals.
- Supportive Culture: This is a company that values its people, offering well-being activities, sports and social events, and strong support for work-life balance.
Interested? Send your most up-to-date CV to Katie at i2i Recruitment today Our mission of 'Making Recruitment Personal' also means making recruitment fair. As a result, we are committed to reviewing every application with a sense of diversity and inclusion. We strive to personally connect with each applicant, but due to current circumstances, this is not always possible. If you haven't received a response within 5 working days, please understand that your application has not been successful on this occasion.
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