Guest Service Representative

1 month ago

Cambridge, Cambridgeshire, United Kingdom Aimbridge Hospitality Full time
About Aimbridge Hospitality

Aimbridge Hospitality EMEA is a leading hospitality company that oversees a portfolio of over 1,600 hotels and resorts worldwide. We partner with renowned brands such as Hilton, Accor, Marriott, and IHG, as well as independent hotels.

What We Offer
  • Hotel Discounts - Enjoy staff rates and up to 50% discount on food, beverage, and spa services across our portfolio.
  • Wagestream - Stream up to 40% of your pay as you earn and set automatic savings to support your financial well-being.
  • Employee Assistance Program - Access 24/7 support for your personal and professional needs.
  • Career and Lifestyle Breaks - Take time off for key life events and prioritize your well-being.
  • Volunteer Days - Enjoy up to two days per year to support a charity of your choice.
  • Staff Meals - Enjoy meals on duty and take advantage of our hospitality perks.
About the Role

As a Guest Service Assistant, you will be the first point of contact for our guests, welcoming them with a friendly smile and exceptional service. You will work closely with your team to ensure a smooth and efficient experience for every guest.

Based in the Holiday Inn Express Cambridge branch, you will be part of a team of passionate individuals who prioritize delivering exceptional guest experiences. We believe personality is key, so we're looking for someone with bags of personality and a real flair for hospitality.

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