Guest Service Representative

1 month ago

Cambridge, Cambridgeshire, United Kingdom Aimbridge Hospitality Full time
About Aimbridge Hospitality

Aimbridge Hospitality EMEA is a leading hospitality company that oversees over 1,600 hotels and resorts across the world. We work with big brands such as Hilton, Accor, Marriott, and IHG, as well as small independent hotels and everything in between.

What We Offer
  • Hotel discounts portfolio-wide – Staff rates and up to 50% discount on food & beverage and spa
  • Wagestream – Stream up to 40% pay as it is earned and set automatic savings to support your financial wellbeing.
  • 24/7 access to our employee assistance programme
  • Career and lifestyle breaks – Allowing you to take time off for key life events.
  • Volunteer days – Up to two days per year to support a charity of your choice
  • Staff meals on duty
About the Role

As a Guest Service Assistant, you will be the first point of contact for most of our guests. Your role will be to welcome guests from all over the world with a friendly smile and exceptional service. You will work closely with your team mates to ensure that together each shift is smooth and efficient and deliver the best possible guest experience every time.

Based in the Holiday Inn Express Cambridge branch, you will be part of a team of passionate people who know that being the best doesn't always mean working around the clock.

At Aimbridge, we believe personality is key, so it goes without saying that you will have bags of personality and a real flair for hospitality.

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