Customer Service Team Supervisor

7 days ago


Bristol, Bristol, United Kingdom Currys Group Full time
Customer Service Team Supervisor

Currys Group is seeking a talented Customer Service Team Supervisor to lead a team of customer service representatives. As a key member of our customer service team, you will be responsible for ensuring that our customers receive exceptional service and support.

About the Role:
  • We are looking for someone with experience in people management and performance improvement coaching.
  • You will need to have excellent communication and problem-solving skills to manage relationships with internal stakeholders and external partners.
Key Responsibilities:
  1. Lead a team of customer service representatives in a fast-paced contact centre environment.
  2. Develop and implement processes to improve efficiency and productivity.
  3. Collaborate with cross-functional teams to achieve business objectives.
What You'll Get:
  • A competitive salary of £38,000 - £58,000 per annum.
  • Product discounts on the latest technology.
  • A range of wellbeing initiatives.
Requirements:
  • Degree-level education or equivalent experience.
  • Strong leadership and communication skills.
  • Ability to work in a fast-paced environment.


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