Customer Service Supervisor

2 days ago


Bristol, Bristol, United Kingdom ABM UK Full time
About the Role

This is an exciting opportunity for a Customer Service Supervisor to join our team at ABM UK. As a key member of our operations team, you will be responsible for promoting a culture of service excellence and maintaining a professional image both personally and corporately.

Key Responsibilities
  • Engagement and Communication: Proactively meet and engage with airlines on a regular basis to discuss any issues, maintain effective customer contact, report on service delivery, and resolve problems in a timely manner.
  • Reporting and Analysis: Provide detailed weekly and monthly reports covering operational aspects, undertake daily data analysis of Power BI, and detail performance deviations and actions taken to address.
  • People Management: Implement and monitor key performance indicators for all staff, absence improvement and performance management of all staff, and ensure good management practices including effective appraisals and assessment.

Salary: We offer a competitive salary of £45,000 - £55,000 per annum, depending on experience.



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