Dental Practice Lead
7 days ago
Job Summary:
The Lead Receptionist role at Bupa Dental Care is a key position that requires a high level of professionalism, excellent communication skills, and the ability to work effectively in a fast-paced environment.
Key Responsibilities:
- Oversee the reception area and staff rotas to ensure a smooth patient journey.
- Meet and greet patients, providing a great first impression and ensuring their needs are met.
- Book and amend appointments, answer phone calls, and update patient records accurately and efficiently.
- Coordinate care packages for patients, working closely with clinicians to ensure seamless care.
- Confidently promote and upsell Bupa Dental Care products and services, including Plan options, Finance, and Insurance claims.
- Provide excellent customer service face-to-face, over the phone, and via email.
- Support the Practice Manager and clinical team to ensure the smooth running of the practice.
- Handle payments and maintain patient confidentiality.
Requirements:
- Confident leadership skills and the ability to motivate a team.
- Positive and professional attitude in a fast-paced environment.
- Previous administration or receptionist experience, preferably in a healthcare setting.
- Strong communication skills, including face-to-face, phone, and email.
- Proficient in Microsoft Word and Outlook, with strong organizational skills.
- Previous experience promoting company products and services.
- Preferred experience with Dentally.
Benefits:
- Competitive pay rates and opportunities for training and development.
- Access to MyHealthcare, providing quick and easy access to health-related support and treatment.
- My Bupa Extras, offering discounts and tools for financial wellbeing.
- Access to gyms and fitness facilities, including online digital fitness providers.
- Mental health support, including Employee Assistance Programme and Family Mental HealthLine.
- Discounted dental insurance for immediate family members.
- Additional health and wellbeing benefits, including Cycle to Work Scheme and free annual Flu vaccine.
- Wagestream, allowing access to income before payday.
- Access to career pathways and support throughout your working life with Bupa Dental Care.
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