Dental Practice Lead

7 days ago


Halstead, Kent, United Kingdom Bupa Dental Care Full time

Job Summary:

The Lead Receptionist role at Bupa Dental Care is a key position that requires a high level of professionalism, excellent communication skills, and the ability to work effectively in a fast-paced environment.

Key Responsibilities:

  • Oversee the reception area and staff rotas to ensure a smooth patient journey.
  • Meet and greet patients, providing a great first impression and ensuring their needs are met.
  • Book and amend appointments, answer phone calls, and update patient records accurately and efficiently.
  • Coordinate care packages for patients, working closely with clinicians to ensure seamless care.
  • Confidently promote and upsell Bupa Dental Care products and services, including Plan options, Finance, and Insurance claims.
  • Provide excellent customer service face-to-face, over the phone, and via email.
  • Support the Practice Manager and clinical team to ensure the smooth running of the practice.
  • Handle payments and maintain patient confidentiality.

Requirements:

  • Confident leadership skills and the ability to motivate a team.
  • Positive and professional attitude in a fast-paced environment.
  • Previous administration or receptionist experience, preferably in a healthcare setting.
  • Strong communication skills, including face-to-face, phone, and email.
  • Proficient in Microsoft Word and Outlook, with strong organizational skills.
  • Previous experience promoting company products and services.
  • Preferred experience with Dentally.

Benefits:

  • Competitive pay rates and opportunities for training and development.
  • Access to MyHealthcare, providing quick and easy access to health-related support and treatment.
  • My Bupa Extras, offering discounts and tools for financial wellbeing.
  • Access to gyms and fitness facilities, including online digital fitness providers.
  • Mental health support, including Employee Assistance Programme and Family Mental HealthLine.
  • Discounted dental insurance for immediate family members.
  • Additional health and wellbeing benefits, including Cycle to Work Scheme and free annual Flu vaccine.
  • Wagestream, allowing access to income before payday.
  • Access to career pathways and support throughout your working life with Bupa Dental Care.


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