Dental Practice Lead
1 week ago
Lead Receptionist Role and Responsibilities
- Oversee reception and staff rotas to ensure a smooth and efficient operation.
- Meet and greet patients, providing a great first impression and patient journey.
- Book and amend appointments, answer the phone, and update patient records in a timely and accurate manner.
- Coordinate care packages for patients provided by clinicians, ensuring seamless delivery.
- Confidently promote and upsell Bupa Dental Care products and services, including Plan options, Finance, and Insurance claims.
- Exhibit excellent customer service skills, face-to-face, telephone, and via email.
- Support the Practice Manager and clinical team in maintaining the smooth running of the practice.
- Handle payments and access sensitive information while maintaining patient confidentiality.
Your Skills and Experience
- Confident leadership skills, with the ability to motivate and guide a team.
- Positive and professional attitude in a fast-paced environment.
- Previous administration or receptionist experience, preferably within a healthcare setting.
- Strong communication skills, face-to-face, via telephone, and email.
- Proficient in Microsoft Word and Outlook, with overall strong organizational skills.
- Previous experience promoting company products and services.
- Preferred experience with Dentally.
Your Salary and Benefits
We make life better for millions, including yours. Here are some benefits on offer when you join Bupa Dental Care:
- Competitive pay rates and opportunities for growth through training and development.
- Access to MyHealthcare, providing quick and easy support, advice, and treatment for various health-related issues.
- My Bupa Extras, offering discounts at favorite retailers and a range of tools and information for financial wellbeing.
- Access to discounted dental insurance, extendable to immediate family members.
- Additional health and wellbeing benefits, including Cycle to Work Scheme, free annual Flu vaccine, and Bupa's Menopause Plan.
- Wagestream, allowing access to income before payday.
- Access to career pathways and support throughout your working life with Bupa Dental Care.
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