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Dental Practice Lead
1 month ago
Job Summary:
We are seeking a highly skilled and experienced Lead Receptionist to join our team at Bupa Dental Care. As a key member of our front desk team, you will be responsible for providing exceptional patient care and ensuring the smooth operation of our practice.
Key Responsibilities:
- Oversee the reception and staff rotas to ensure seamless patient flow and efficient use of resources.
- Meet and greet patients, providing a warm and welcoming first impression and ensuring a positive patient journey.
- Book and amend appointments, answer phone calls, and update patient records with accuracy and attention to detail.
- Coordinate care packages for patients, working closely with clinicians to ensure timely and effective delivery.
- Confidently promote and upsell Bupa Dental Care products and services, including Plan options, Finance, and Insurance claims.
- Provide excellent customer service face-to-face, over the phone, and via email, ensuring patient satisfaction and loyalty.
- Support the Practice Manager and clinical team in maintaining a smooth-running practice, handling payments, and accessing sensitive information while maintaining patient confidentiality.
Requirements:
- Confident leadership skills, with experience in leading a team.
- Ability to remain positive and professional in a fast-paced environment.
- Previous administration or receptionist experience, preferably in a healthcare setting.
- Strong communication skills, with proficiency in Microsoft Word and Outlook, and overall strong organizational skills.
- Previous experience in promoting company products and services.
- Preferred experience with Dentally.
Benefits:
- Competitive pay rates and opportunities for training and development.
- Access to MyHealthcare, providing quick and easy access to free support, advice, and treatment for various health-related issues.
- My Bupa Extras, offering discounts at favorite retailers, plus a range of tools, content, and information to support financial wellbeing.
- Access to discounts at various gyms and fitness facilities across the UK.
- Mental health support, including Employee Assistance Programme, Family Mental HealthLine, and Personal Energy.
- Discounted dental insurance, extendable to immediate family members.
- Additional health and wellbeing benefits, including Cycle to Work Scheme, free annual Flu vaccine, and Bupa's Menopause Plan.
- Wagestream, allowing access to income before payday.
- Access to career pathways and support throughout working life with Bupa Dental Care.
