Claims Resolution Expert

1 week ago


Beckenham, Greater London, United Kingdom FJN Recruitment Solutions Full time

Job Summary: We are seeking an experienced Claims Resolution Expert to join our client's team. The successful candidate will be responsible for resolving complex claims and maintaining relationships with clients and stakeholders.

About the Company: Our client is a leading independent brokerage with a strong reputation in the industry.

Salary: £35,000 - £45,000 per annum

Job Description:

The Claims Resolution Expert will be responsible for managing claims from cradle to grave, assessing liability, preparing the claim for the insurer to settle, and ensuring that all parties involved are kept up to date with any information.

Key Responsibilities:

  • Manage claims from cradle to grave, assessing liability, preparing the claim for the insurer to settle, and ensuring that all parties involved are kept up to date with any information
  • Liaise with clients, insurers, loss adjusters, and other relevant parties when acting as the agent of a client
  • Identify improvements in internal and external claims processes and procedures
  • Maintain relationships with the existing client base and incumbent ARs/Businesses by providing first-line contact face-to-face or telephone advice and support
  • Attend monthly broker meetings for those who have a larger number of claims
  • Work within the FCA rules and related procedures published by the company from time to time

Essential Skills:

  • Accurate record keeping, clear note taking, and use of diary
  • Ability to work as part of a close team
  • Ability to problem solve and share ideas
  • Customer service focussed and good communicator

Preferred Skills:

  • Experience using Acturis
  • Cert CII qualified
  • Minimum 3 years' claim handling experience, ideally within a variance of claim types including Liability, Property, Motor etc.


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