Product Management Specialist

6 days ago


Leeds, Leeds, United Kingdom Edmund Optics Full time
Job Description

We are seeking an experienced Product Management Specialist to join our team in EMEA. As a key member of our product support team, you will be responsible for managing the Sales & Applications Engineers with the aim of maximizing customer satisfaction and revenue growth.

Key Responsibilities
  1. Develop and implement strategies to improve sales processes and customer journeys with Edmund Optics.
  2. Manage and develop the Product Support Team to achieve high productivity and individual accountability.
  3. Work closely with marketing to provide customer feedback and identify customer support needs.
  4. Interface with Solutions Engineers and Regional Sales Managers to resolve technical issues and identify new opportunities.
  5. Define and track key performance indicators (KPIs) and report them to stakeholders.
Requirements
  • Minimum of three (3) years experience in technical sales and/or product support.
  • Knowledgeable about sales and support processes.
  • Fluent in English, additional language skills preferred.
  • Travel willingness.
Benefits
  • Company pension scheme.
  • Private medical & dental insurance.
  • Extensive training and development opportunities.
  • Subsidized gym membership.
  • Cycle to Work scheme.
  • Company events.
Salary:

The estimated salary for this role is £60,000 - £80,000 per annum, depending on location and experience.



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