Benefits Officer

1 month ago


Twickenham, United Kingdom Richmond and Wandsworth Council Full time
Job Title: Benefits Claims Officer

Job Summary:

We are seeking a highly skilled and motivated Benefits Claims Officer to join our team at Richmond and Wandsworth Council. As a Benefits Claims Officer, you will be responsible for providing excellent customer service to vulnerable residents, assisting them with their claims for Housing Benefits and Council Tax Reduction.

Key Responsibilities:

  • Visiting individuals in their homes as a lone worker to assist with the completion of application forms and verify evidence.
  • Providing welfare benefit guidance and undertaking residency checks.
  • Organizing your own workload and visiting schedule to ensure that customers are seen within set performance targets.
  • Attending surgeries/advice days to provide advice and promote the take-up of welfare benefits within the community.

Requirements:

  • Knowledge of Housing Benefits and Council Tax Reduction.
  • Understanding of other Welfare Benefits.
  • Outstanding customer service skills.
  • Confidence as a lone worker.
  • Ability to work closely with colleagues as part of a small team.
  • Basic knowledge of and ability to use standard IT packages (Microsoft Office and Outlook).

About Us:

Richmond and Wandsworth Councils are committed to making our recruitment practices as inclusive as possible for everyone. We promote equality and diversity and develop a culture that values differences, recognizing that employees from various backgrounds bring important contributions to the Councils and can improve service delivery.

We are proud to be a Disability Confident employer and offer a wide range of benefits designed to attract, develop, and reward our employees, such as 40 days of annual leave (including Bank Holidays), flexible working, and a generous pension plan.


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