Corporate Security Operations Specialist

2 months ago


Brighton, Brighton and Hove, United Kingdom ICTS Europe Full time
About the Role

We are seeking a highly skilled and experienced Corporate Security Console Operator to join our team at ICTS Europe. As a key member of our security operations team, you will play a critical role in ensuring the safety and security of our premises and personnel.

Key Responsibilities
  • Receive, evaluate, and log calls from employees, contractors, law enforcement, and members of the public in a professional and timely manner.
  • Monitor and maintain accurate building data and emergency contact information.
  • Support emergency building evacuations and other procedures throughout the EMEA area, ensuring the safety of all personnel.
  • Monitor and respond to breaking news and other evolving world events, escalating to the management team as necessary.
  • Operate and monitor building access, alarms, CCTV, and environmental tracking systems to identify and react to incidents.
  • Produce data tracking reports, including card access swipe records and restricted access level reports, as required.
  • Review CCTV footage as needed for investigative purposes.
  • Complete SWORD and other reports as required by company policy.
  • Perform additional functions as required and as they arise.
  • Maintain accurate records, including incident reports, using computer and paper-based systems.
Requirements
  • SIA Door Supervision (DS) and Public Space Surveillance (PSS/CCTV) licenses.
  • A proactive approach to security and a commitment to maintaining high standards of performance, discipline, and presentation.
  • Experience working in corporate security, with a strong understanding of security protocols and procedures.
  • Ability to work in a team environment, with excellent communication, organization, and interpersonal skills.
  • Strong customer service skills and experience, with the ability to remain calm and professional under pressure.
  • Good IT and administration skills, with the ability to learn and adapt to new systems and technologies.
  • Five years' checkable history and references, with the ability to pass a criminal records check (CRC) to the required standards.
What We Offer
  • Full training and support to ensure your success in the role.
  • Uniform and health and safety equipment provided.
  • Access to a range of employee benefits, including a personal pension scheme, health insurance scheme, and cycle to work scheme.


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