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Corporate Security Console Operator

1 month ago

Brighton, Brighton and Hove, United Kingdom ICTS Europe Full time

Job Title: Corporate Security Console Operator

Job Summary:

We are seeking a highly skilled Corporate Security Console Operator to join our team at ICTS Europe. As a key member of our security team, you will be responsible for ensuring the security and safety of our premises and people.

Key Responsibilities:

  • Receiving, evaluating, and logging calls from employees, contractors, law enforcement, and members of the public.
  • Monitoring and keeping building data and emergency contacts up to date.
  • Supporting emergency building evacuations and other procedures throughout the EMEA area.
  • Appropriately monitoring and responding to breaking news and other evolving world events.
  • Operating and monitoring building access, alarms, CCTV, and environmental tracking systems to identify and react to incidents as necessary.
  • Reporting any faults or breakdown of equipment as required.
  • Producing data tracking reports, i.e., card access swipe records, restricted access level reports, etc., as needed.
  • Reviewing CCTV as needed for investigative purposes.
  • Creating, monitoring, and completing SWORD and other reports as required by company policy.
  • Carrying out any additional functions as required and as and when they arise.
  • Maintaining records, including incident reports, using computer and paper-based systems.

Requirements:

  • SIA Door Supervision (DS) and Public Space Surveillance (PSS/CCTV) licenses - essential.
  • A pro-active approach to security.
  • Experience working in Corporate Security.
  • Ability to work in a team that performs to high standards.
  • Strong customer service skills and experience.
  • Excellent communication, organisation, and interpersonal skills.
  • The ability to remain calm and professional under pressure.
  • Experience in a customer-facing role, ideally in security.
  • Good IT and administration skills.
  • Five years' checkable history and references.
  • To pass a criminal records check (CRC) to the required standards.

What We Offer:

  • Full training, uniform, and health and safety equipment.
  • Personal Pension Scheme.
  • Health Insurance Scheme.
  • Discount shopping platform.
  • Employee Assistance Programme.
  • Cycle to Work Scheme.