Corporate Security Operations Specialist
3 weeks ago
- Job Summary:
As a Corporate Security Console Operator at ICTS Europe, you will be responsible for ensuring the security and safety of premises and people in high-profile financial institutions. - Key Responsibilities:
- Receive, evaluate, and log calls from employees, contractors, law enforcement, and members of the public.
- Monitor and update building data and emergency contacts.
- Support emergency building evacuations and other procedures throughout the EMEA area.
- Monitor and respond to breaking news and other evolving world events, escalating to the management team as necessary.
- Operate and monitor building access, alarms, CCTV, and environmental tracking systems to identify and react to incidents.
- Report any faults or breakdowns of equipment as required.
- Produce data tracking reports, including card access swipe records and restricted access level reports.
- Review CCTV footage as needed for investigative purposes.
- Create, monitor, and complete SWORD and other reports as required by company policy.
- Maintain records, including incident reports, using computer and paper-based systems.
- Requirements:
- SIA Door Supervision (DS) and Public Space Surveillance (PSS/CCTV) licenses - essential.
- Pro-active approach to security.
- Experience working in Corporate Security.
- Ability to work in a team that performs to high standards.
- Strong customer service skills and experience.
- Excellent communication, organisation, and interpersonal skills.
- Ability to remain calm and professional under pressure.
- Experience in a customer-facing role, ideally in security.
- Good IT and administration skills.
- Five years' checkable history and references.
- To pass a criminal records check (CRC) to the required standards.
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