Corporate Security Operations Specialist

3 weeks ago


Brighton, Brighton and Hove, United Kingdom ICTS Europe Full time
  • Job Summary:
    As a Corporate Security Console Operator at ICTS Europe, you will be responsible for ensuring the security and safety of premises and people in high-profile financial institutions.
  • Key Responsibilities:
    • Receive, evaluate, and log calls from employees, contractors, law enforcement, and members of the public.
    • Monitor and update building data and emergency contacts.
    • Support emergency building evacuations and other procedures throughout the EMEA area.
    • Monitor and respond to breaking news and other evolving world events, escalating to the management team as necessary.
    • Operate and monitor building access, alarms, CCTV, and environmental tracking systems to identify and react to incidents.
    • Report any faults or breakdowns of equipment as required.
    • Produce data tracking reports, including card access swipe records and restricted access level reports.
    • Review CCTV footage as needed for investigative purposes.
    • Create, monitor, and complete SWORD and other reports as required by company policy.
    • Maintain records, including incident reports, using computer and paper-based systems.
  • Requirements:
    • SIA Door Supervision (DS) and Public Space Surveillance (PSS/CCTV) licenses - essential.
    • Pro-active approach to security.
    • Experience working in Corporate Security.
    • Ability to work in a team that performs to high standards.
    • Strong customer service skills and experience.
    • Excellent communication, organisation, and interpersonal skills.
    • Ability to remain calm and professional under pressure.
    • Experience in a customer-facing role, ideally in security.
    • Good IT and administration skills.
    • Five years' checkable history and references.
    • To pass a criminal records check (CRC) to the required standards.


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