Customer Service Representative
2 weeks ago
About the Role
You will be working in our Central Claims contact hub, based at our site, supporting our customers in a variety of different ways, operating across our phone system and through email.
You will be responsible for:
- Delivering a fast and efficient service to insurers and customers.
- Ensuring accurate administration of customer files, whilst building a genuine rapport.
- Handling telephone and email enquiries within the contact hub.
- Efficiently deploying claims based upon a geographical area.
- Working to targets to achieve team and individual goals.
About You
In order to excel as a Customer Service Advisor in our Central Claims team, you will have:
- Excellent customer service and communication skills.
- The ability to multitask.
- Good organisational skills.
- The ability to work in a fast-paced environment.
A professional telephone manner is also essential for this position, as is the ability to communicate effectively via email. You will be a team player, as well as be able to work individually to achieve daily targets.
About Steer Automotive Group
Steer Automotive Group is a growing automotive repair business that values excellence, integrity and innovation. We are passionate about delivering exceptional customer service and are seeking a new challenge in a dynamic and dedicated Central Claims team.
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