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Client Success Manager

1 month ago

Leeds, Leeds, United Kingdom Wolfenden Full time

Job Overview:


We are seeking an experienced Client Success Manager to join our team at Wolfenden in Leeds. As a key member of our client services team, you will be responsible for delivering exceptional results for our clients, driving business growth and ensuring their success.



About the Role:



  • You will be directly responsible for your own portfolio of clients, acting as both the day-to-day contact and taking a strategic role in evaluating performance and activity plans.
  • Effectively brief in production teams for client campaigns to ensure client KPIs are hit, and deadlines are met, as well as ensuring activity feeds into wider business and marketing objectives.
  • Proactively develop and maintain a strong understanding of your client's businesses and their goals, identifying new opportunities for growth and going above and beyond to exceed their expectations.
  • Develop strong relationships with your main points of contact, adapting communication methods to suit their requirements and become a valuable and indispensable extension of their own team.
  • Ensure every client touchpoint adds value, always striving to provide clients with that extra bit of insight to give a full and accurate picture of performance and opportunities.
  • Collaborate with the client services team to share ideas, learnings and best practice.


About You:


To succeed in this role, you'll need to be a highly organised individual; able to manage multiple tasks at once and plan ahead to manage deadlines.



  • You'll be a natural and confident communicator with proven experience building rapport and strong relationships with clients.
  • You'll be friendly and approachable in nature; a proactive self-starter whilst being a real team player.
  • You'll have worked in a client services team in a similar agency at Account Manager or experienced Account Executive level.
  • You'll have a thirst for all things digital; ideally having worked with SEO and PPC production teams previously.
  • You'll have a genuine desire to learn about different businesses, and how you can apply this knowledge to contribute to growth through digital marketing – taking pride in learning the intricacies of a client's business and demonstrating this in internal briefs and client reporting.


Salary & Benefits:


We offer a competitive salary of £40,000 - £60,000 per annum, depending on experience, plus a range of benefits including:



  • A 4.5 day working week with flexible hours and a hybrid approach to location, with just one day required in the office each week.
  • Enhanced maternity and paternity packages, and we're always happy to discuss part time working to make space for both work and family life.
  • A private healthcare scheme with .
  • An enhanced pension scheme for all pack members.
  • A dedicated training & development budget, open to anyone on our team, and monthly knowledge shares for regular cross team learning.
  • A monthly employee recognition programme and alongside this, all managers have monthly budgets to spend on appreciating their teams and rewarding excellent work.
  • A collaborative office space in the heart of Leeds which is dog-friendly and just a-minute walk from the train station.
  • Further benefits include a bonus scheme, a client referral scheme, employee referral scheme, Cycle to Work scheme, work anniversary meals on us, endless free ice-creams, monthly optional socials which you pick, monthly prizes and much more.