Vehicle Recovery Team Manager

3 weeks ago


London, Greater London, United Kingdom Direct Line Group Careers Full time
About the Role

This is a permanent position with a base salary of £40,000 - £42,000, starting in March 2025. You will be responsible for managing a team of Roadside Technicians and ensuring that customers' cars are repaired efficiently and effectively.

Key Responsibilities
  • Manage a team of Roadside Technicians, including recruitment, onboarding, and performance management.
  • Develop effective coaching relationships to support the growth of the patrol force and capability throughout the team.
  • Collaborate with the Patrol Dispatch Manager to optimise the customer claims journey.
  • Evaluate patrol performance and ensure appropriate performance and sustainability metrics are met for your team.

Requirements
  • A suitable experience and qualifications from within the vehicle repair industry, level 3 or equivalent.
  • Awareness and adherence to all Risk, Governance, and HR policies and processes.

What We Offer
  • 9% employer contributed pension.
  • 50% off home, motor, and pet insurance plus free travel insurance and Green Flag breakdown cover.
  • Additional optional Health and Dental insurance.
  • EV car scheme allows all colleagues to lease a brand new electric or plug-in hybrid car in a tax efficient way.
  • Generous holidays.
  • Buy as you earn share scheme.
  • Employee discounts and cashback.

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