Service Advisor

4 weeks ago


Colchester, Essex, United Kingdom Lookers Full time
Service Advisor

**About the Role**

We are seeking an experienced and dedicated Service Advisor to join our Aftersales Team at Colchester Land Rover. As a Service Advisor, you will be responsible for providing exceptional customer service, ensuring that our customers receive a first-class experience.

**Key Responsibilities**

- Booking MOTs, services, and other repair work for our customers
- Advising customers about warranty cover and upselling additional parts/accessories that will benefit the customer
- Liaising with the full Aftersales department to organise and schedule appointments, based on workload and call volumes
- Managing a high-volume of customers daily, as well as telephone calls and online booking queries
- Informing customers of turnaround times and ensuring effective communication throughout the time when a customer's car is in the workshop
- Maintaining accurate customer records, and updating the systems when any bookings have been made

**Requirements**

- Excellent communication skills and the ability to build rapport easily
- Ability to explain technical information in a clear and concise manner
- Previous experience using Kerridge/ADP would be an advantage, as well as having knowledge of other essential dealer systems
- A warm personality and a real passion for delivering a first-class customer experience

**What We Offer**

- Competitive basic salaries plus enhanced holidays that increase with service
- Eligibility to join one of our car schemes
- Critical illness cover after 2 years and Life Assurance
- Smart Health - free access to support 24 hours a day, 365 days a year
- Mental Health support available 24 hours a day, 365 days a year: Mental Health Aiders on site/online, EveryMind and much more
- Enhanced paid maternity, paternity, and adoption leave
- For some roles, a company car and additional earning potential through commission or bonus

**About Us**

Lookers are proud to be one of the top three motor vehicle retailers in the UK, representing 32 vehicle manufacturers, selling and servicing a huge range of cars at over 150 franchised dealerships across hundreds of locations throughout the UK and Ireland. We recognise the hard work, flexibility, and commitment of our people, so we offer an industry-leading benefits package.
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