Service Advisor

2 weeks ago


Colchester, Essex, United Kingdom Lookers Full time

About the Role

We are seeking an experienced and dedicated Service Advisor to join our Aftersales Team at Colchester Land Rover. As a Service Advisor, you will be responsible for booking MOTs, services, and other repair work for our customers, advising them on warranty cover and upselling additional parts and accessories.

Key Responsibilities

  • Booking and scheduling appointments with customers
  • Providing excellent customer service and communication
  • Liaising with the Aftersales department to manage workload and call volumes
  • Managing customer records and updating systems
  • Informing customers of turnaround times and ensuring effective communication

Requirements

To be successful in this role, you will have excellent communication skills, a warm personality, and a real passion for delivering a first-class customer experience. Previous experience using Kerridge/ADP would be an advantage, as well as knowledge of other essential dealer systems.

About Us

Lookers are proud to be one of the top three motor vehicle retailers in the UK, representing 32 vehicle manufacturers. We offer a competitive benefits package, including enhanced holidays, eligibility to join our car scheme, and access to our Smart Health and Mental Health support services.


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