Customer Experience Lead

3 weeks ago


Ilkley, Bradford, United Kingdom M&S Full time

Customer Experience Lead Role

We're seeking a charismatic leader to join our team as a Customer Experience Lead. You'll be responsible for delivering exceptional customer service and driving sales growth through effective store operations.

Key Responsibilities

  • Lead by example to deliver outstanding customer service.
  • Develop and implement strategies to improve customer satisfaction and loyalty.
  • Maintain high standards of store appearance and upkeep.
  • Work closely with the store leadership team to drive sales growth and commerciality.

Requirements

To be successful in this role, you'll need:

  • Experience in customer-facing roles or management.
  • Excellent communication and interpersonal skills.
  • Ability to lead and motivate a team.
  • Knowledge of customer service principles.

What We Offer

We offer a competitive salary, plus benefits including:

  • 20% colleague discount across all M&S products.
  • Competitive holiday entitlement.
  • Discretionary bonus schemes.
  • A generous Defined Contribution Pension Scheme.
  • Life Assurance.


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