Customer Experience Lead
3 weeks ago
Customer Experience Lead Role
We're seeking a charismatic leader to join our team as a Customer Experience Lead. You'll be responsible for delivering exceptional customer service and driving sales growth through effective store operations.
Key Responsibilities
- Lead by example to deliver outstanding customer service.
- Develop and implement strategies to improve customer satisfaction and loyalty.
- Maintain high standards of store appearance and upkeep.
- Work closely with the store leadership team to drive sales growth and commerciality.
Requirements
To be successful in this role, you'll need:
- Experience in customer-facing roles or management.
- Excellent communication and interpersonal skills.
- Ability to lead and motivate a team.
- Knowledge of customer service principles.
What We Offer
We offer a competitive salary, plus benefits including:
- 20% colleague discount across all M&S products.
- Competitive holiday entitlement.
- Discretionary bonus schemes.
- A generous Defined Contribution Pension Scheme.
- Life Assurance.
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