Head of Resilience and Recovery

4 weeks ago

London, Greater London, United Kingdom KPMG Full time

Job Overview

The Head of Resilience and Recovery will lead the development and implementation of technology resilience and recovery strategies, plans, and roadmaps for KPMG. This role will be responsible for creating risk-based resilience and recovery strategies, plans, and roadmaps for all technology supporting KPMG business services, including Cloud and on-prem infrastructure, applications, and data.

Key Responsibilities

  • Create risk-based resilience and recovery strategies, plans, and roadmaps for all technology supporting KPMG business services, including Cloud and on-prem infrastructure, applications, and data.
  • Create supporting policies, standards, processes, and controls.
  • Create and maintain failure scenarios to guide invocation and recovery across multiple teams, including Service and Security Operations, Cloud Engineering, other KPMG Member Firms, and Global IT Services, and third-party service providers as required.
  • Develop end-to-end playbooks and periodically test recovery plans, ensuring that recovery targets, including Recovery Time Objectives (RTOs) and Recovery Point Objectives (RPOs), can be met.
  • Ensure that business services are mapped to all relevant components of the tech stack and that an operating model exists for the maintenance of this data.
  • Proactively target technology weaknesses to improve resilience and recovery, e.g., by identifying and remediating End Of Life components, reducing point-to-point integrations, increasing redundancy and high availability, and removing key person dependencies.
  • Maintain a risk register covering all types of planned and unplanned downtime arising from technology, e.g., due to mergers and acquisitions, Cloud migration, maintenance and upgrades, cyber attacks, including ransomware, failed changes, and system failures.
  • Provide training, advice, and support to business unit CTOs, the Head of Service Operations, and the Head of Cloud Engineering to develop their own resilience and recovery plans where these aren't supported by centrally maintained scenarios, e.g., including the recovery of SaaS applications deployed in the business.
  • Create and sponsor projects to enhance the resilience and recovery capability of the technology function.
  • Act as a key stakeholder in the Backup and Recovery programme to implement Backup as a Service (BaaS).
  • Provide input on the evaluation, selection, implementation, and maintenance of technology systems and third-party services, ensuring appropriate investment in strategic and operational capabilities.
  • Create and introduce KPIs to ensure that platforms are being managed and maintained to underpin viable recovery, e.g., backups are occurring as planned, data is being replicated, and recovery scripts function correctly.

About You

  • A highly experienced IT professional, working as Head of Disaster Recovery or similar in current or previous roles.
  • Highly capable people manager, adept at building and coaching a team of professionals with the right mix of grades, skills, and experience to support delivery and project growth.
  • Rich experience of working closely with other teams across the technology delivery lifecycle.
  • Excellent communication and stakeholder management skills, with the ability to influence C-suite executives and others, to build and maintain strong relationships.
  • Solid problem-solving skills, including the ability to analyze complex data, identify core issues, and investigate, evaluate, and reach appropriate conclusions.
  • Broad experience of different types of technology change and resilience projects, including software, applications, infrastructure, middleware, and end-user computing.
  • Good working knowledge of Business Continuity Standards (BS25999/ISO22301) and the Business Continuity Institute's Good Practice Guidelines.
  • Good understanding of Microsoft M365 and Azure recovery capabilities desirable.

About KPMG

KPMG is a global network of professional services firms providing audit, tax, and advisory services. We are committed to simplified structures and are investing in workplace tools that enable us to collaborate and innovate whether you're working at home, in our office, or at client sites.

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