Client Success Administrator

4 weeks ago


Lancing, West Sussex, United Kingdom Agena Group Full time

We are seeking a highly skilled Client Success Administrator to join our dynamic Account Management team at the Agena Group.

This exciting role will involve providing top-notch administrative support and exceptional customer service to our valued clients and internal departments.

The ideal candidate will have experience in a customer-facing role and a proven track record of excelling in office administration tasks.

Key Responsibilities:

  • Handle all administrative tasks related to site setup and compliance
  • Take a proactive approach to ensure smooth operations and service delivery
  • Gather and share client feedback, ensuring it reaches the right internal teams for action
  • Ensure all sites adhere to our strict code of conduct—ethics is at the heart of everything we do
  • Build and nurture strong client relationships via email and phone communication
  • Collaborate with internal teams, including tech, service delivery, and customer service, to meet client expectations and deadlines
  • Identify growth opportunities that align with our sustainability and social value goals
  • Uphold best practices and consistently maintain high standards
  • Monitor service-level agreements (SLAs) and promptly address any issues

What We Offer:

  • Competitive salary of £24,000 with an added commission structure
  • Hybrid working environment with flexible hours
  • Free parking and EV charging facility
  • Opportunities for growth and development
  • Access to our Enjoy Benefits platform, offering discounts on gym memberships, travel bookings, and more

We are proud to be certified Carbon Neutral and hold ISO Accreditations for Quality Management, Environmental Management, and Information Security Management.

We are a Mindful Employer and are committed to supporting your mental health at work.

The Agena Group are proud to be part of the Disability Confident scheme, committed to providing an inclusive and barrier-free recruitment process.



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