Client Success Administrator

4 weeks ago


Lancing, West Sussex, United Kingdom Agena Group Full time
About the Role

We are seeking a highly motivated and organized Client Success Administrator to join our dynamic Account Management team at the Agena Group. As a key member of our team, you will play a vital role in providing exceptional administrative support and customer service to our valued clients and internal departments.

Key Responsibilities
  • Manage site setup and compliance tasks, ensuring seamless operations and service delivery.
  • Proactively identify and address client feedback, ensuring it reaches the right internal teams for action.
  • Build and maintain strong client relationships through email and phone communication.
  • Collaborate with internal teams to meet client expectations and deadlines.
  • Identify growth opportunities that align with our sustainability and social value goals.
  • Uphold best practices and maintain high standards in all aspects of the role.
  • Monitor service-level agreements (SLAs) and address any issues promptly.
Requirements
  • Experience in a customer-facing role.
  • Proven track record of excelling in office administration tasks.
  • Ability to thrive in a fast-paced environment and adapt to new challenges.
  • Strong communication and interpersonal skills.
  • Ability to work independently and as part of a team.
  • Flexibility to work in a hybrid environment.
What We Offer

We offer a competitive salary of £24,000, with an added commission structure. Our hybrid working environment allows for flexibility and work-life balance. We also offer a range of benefits, including incremental holiday increases, 2 volunteering days a year, and access to our Enjoy Benefits platform.

We are proud to be certified Carbon Neutral and hold ISO Accreditations for Quality Management, Environmental Management, and Information Security Management. We are a Mindful Employer and are committed to supporting your mental health at work.

The Agena Group is an equal opportunities employer and welcomes applications from diverse candidates. We are committed to providing an inclusive and barrier-free recruitment process.



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