Senior Task Administrator
4 weeks ago
At Equiniti, we are seeking a highly skilled and adaptable individual to fill the role of Senior Task Administrator. This is a fast-paced environment with constantly changing priorities, requiring the ability to adapt and take on new challenges.
Key Responsibilities:
- Ensure the smooth running of daily services, achieving time-critical targets and maintaining operational and client SLAs.
- Manage daily work, utilizing allocated resources that fluctuate based on volumes and priorities.
- Review client information and instructions, deciding on the most appropriate course of action.
- Provide clear and concise feedback and advice to clients.
- Identify and escalate issues through root cause analysis, taking steps to prevent reoccurrence.
- Maintain controls to reduce and remove risks within services.
- Present data and reports to senior management and stakeholders.
- Maintain a high level of knowledge of relevant products, procedures, and services.
- Escalate issues quickly and provide advice on the best course of action.
- Produce clear and concise reports and written material.
- Embrace a culture of continuous improvement, identifying areas for change and prioritizing accordingly.
- Chair service meetings, assessing priorities and risks, and highlighting to management where necessary.
- Prepare client figures and reporting for client invoicing and internal teams.
- Participate in training to ensure skills are up to date.
What We Offer:
- Save For Your Future - Equiniti Pension Plan, with company matching up to 10%.
- All Employee Long Term Incentive Plan (LTIP) - Opportunity to benefit from company sale.
- Health and Wellbeing - Employee Assistance Programme, life assurance cover, and more.
- Employee Discounts - Discounts and cashback at high street stores through EQ Wins Platform.
- Flexible Benefits - Purchase a wide variety of benefits through flex plan.
- Time Off - 28 days holiday + bank holidays, 2 volunteer days.
- Winning Together - Equiniti ICON award vouchers.
We are committed to equality of opportunity for all staff and encourage applications from individuals regardless of age, disability, sex, gender reassignment, sexual orientation, pregnancy and maternity, race, religion or belief, and marriage and civil partnerships.
Please note that any offer of employment is subject to satisfactory pre-employment screening checks, including 5-year activity verification, DBS or Access NI, credit, sanctions, and CIFAS checks.
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