Senior Claim Handler

3 hours ago


Bexhill, East Sussex, United Kingdom Hastings Direct Full time

About Hastings Direct

Hastings Direct is a digital insurance provider with ambitious plans to become The Best and Biggest in the UK market. We've made huge investments in our data and tech capabilities over the past few years, along with nurturing our 4Cs culture.

Job Description

The successful candidate will have a strong background in leading and developing teams in an operational environment. They will be able to drive results, meet and exceed targets, and keep the customer at the heart of everything they do.

Key Responsibilities

  • Setting and managing colleague annual and monthly objectives, ensuring each colleague receives a monthly 121 to address performance and offer support.
  • Ensuring that annual PDRs (performance development reviews) are conducted within timeframes expected by the business.
  • Managing all HR-related issues in line with best practices.
  • Supporting colleagues with monthly coaching and development plans and deliver effective monthly team meetings.
  • Ensuring colleagues are accurately reserved in-line with reserving philosophy and ensuring payments are authorised in-line with departmental SLAs.
  • Managing adherence to departmental work condition reporting and ensuring colleagues adhere to departmental SLAs.

Benefits

A competitive salary based on experience (£60,000 - £80,000 per annum), flexible working, and a range of benefits including a 4Cs performance bonus, life assurance cover, pension contribution match up to 10%, and access to financial wellbeing support.

],

  • Bexhill, East Sussex, United Kingdom Hastings Direct Full time £26,500

    Job Title: Non-Fault Claim Handler">We are looking for a skilled and detail-oriented individual to join our dynamic Claims Recoveries team as a Non-Fault Claim Handler.About the Role">The successful candidate will be responsible for managing a portfolio of non-fault claims, recovering costs from responsible parties, and providing regular updates to...


  • Bexhill, East Sussex, United Kingdom Hastings Direct Full time

    Job Summary:The Senior Claims Handler will deliver analytical insights into claims and counter fraud performance.This role involves monitoring, understanding, and communicating drivers of performance. The successful candidate will influence claims, operational spend, and customer outcomes.

  • Claims Analyst

    1 hour ago


    Bexhill, East Sussex, United Kingdom Hastings Direct Full time

    Senior Claims HandlerHastings Direct is a digital insurance provider aiming to become the best and biggest in the UK market.We provide insurance for over three million customers, with opportunities for further growth.


  • Bexhill, East Sussex, United Kingdom Hastings Direct Full time

    About Hastings DirectHastings Direct is a leading digital insurance provider with ambitious plans to expand its services. Our company culture values flexibility and collaboration, making us an exciting place to work.Our OfferWe provide a competitive salary of approximately £35,000 per annum for this role, taking into account the location and industry...


  • Bexhill, East Sussex, United Kingdom Hastings Direct Full time

    Job RoleAs a Home Claims Handler with Hastings Direct, you will be responsible for the management of home claims handling within your handling authority limit. You will be required to maintain and deliver an effective claims support service, ensuring customer satisfaction and resolving claims efficiently.Key Responsibilities• Handling home claims within...


  • Bexhill, East Sussex, United Kingdom Hastings Direct Full time

    About Hastings DirectWe are a leading provider of insurance products in the UK, known for our competitive prices and excellent customer service.As an Insurance Claims Specialist at Hastings Direct, you will play a crucial role in our Claims Recoveries team, supporting our experienced claims handlers to resolve claims efficiently and effectively.You will be...

  • Claims Team Lead

    3 weeks ago


    Bexhill, East Sussex, United Kingdom Hastings Direct Full time

    About the RoleWe are seeking a highly skilled Claims Team Leader to lead our team in Leicester or Bexhill-on-Sea, with a hybrid working arrangement.The successful candidate will oversee and manage a team of claims handlers, developing and implementing strategies to improve claims processing efficiency.Key responsibilities include:Oversight and management of...


  • Bexhill, East Sussex, United Kingdom Hastings Direct Full time £26,500 - £28,675

    Job Title: Third-Party Property Damage Claims HandlerWe're a leading digital insurance provider with ambitious plans to become the top player in the UK market. Our team is responsible for investigating and resolving third-party property damage claims, ensuring seamless communication with claimants, solicitors, and other insurance companies.About the...


  • Bexhill, East Sussex, United Kingdom Hastings Direct Full time

    About UsHastings Direct is a digital insurance provider with ambitious plans to become the UK's leading market player. We've made significant investments in data and tech capabilities, as well as fostering our 4Cs culture, which prioritizes getting it right for colleagues, customers, company, and community.Job SummaryWe're seeking an experienced Fraud...


  • Bexhill, East Sussex, United Kingdom Hastings Direct Full time

    Exciting Role at Hastings DirectWe're a digital insurance provider seeking a highly skilled Senior Fraud Claims Investigator to join our team. As a key member of our Fraud Investigation department, you'll be responsible for leading complex fraud claims investigations, ensuring the highest standards are met, and developing innovative strategies to combat...


  • Bexhill, East Sussex, United Kingdom Hastings Direct Full time £26,500 - £28,675

    Company Overview: Hastings Direct is a leading digital insurance provider, committed to delivering excellent customer experiences and growing the business profitably. We strive to create a positive work environment that encourages collaboration, innovation, and growth.Salary: Attractive salary based on experience, estimated at £27,137 (average of...


  • Bexhill, East Sussex, United Kingdom Hastings Direct Full time

    OverviewHastings Direct is seeking an experienced Senior Insurance Claims Specialist to join our dynamic Claims Recoveries team. This role will provide essential support for our Recovery department, focusing on data analysis and negotiation.About the RoleWe are looking for a highly motivated individual with strong communication skills to manage a diverse...

  • Claims Team Leader

    9 minutes ago


    Bexhill, East Sussex, United Kingdom Hastings Direct Full time

    Job OverviewWe are seeking a highly skilled Claims Team Leader to join our team at Hastings Direct. This is an exciting opportunity to lead a team of claims handlers and be responsible for managing the performance of colleagues.About the RoleThe successful candidate will have a strong background in leading and developing teams in an operational environment....


  • Bexhill, East Sussex, United Kingdom Hastings Direct Full time

    Opportunity to Make a Real ImpactWe are seeking an experienced and skilled Financial Crime Investigator to join our team in the UK. As a key member of our claims department, you will play a vital role in detecting and preventing financial crime within our home insurance operations.About the RoleConduct thorough investigations into suspected cases of...


  • Bexhill, East Sussex, United Kingdom Hastings Direct Full time

    Claims Resolution Opportunity at Hastings DirectWe are seeking a skilled Claims Resolution Expert to join our team at Hastings Direct. As a key member of our Claims team, you will be responsible for managing high value claims, providing technical guidance to junior colleagues, and supporting the development of our Bodily Injury Unit team.Key...


  • Bexhill, East Sussex, United Kingdom Hastings Direct Full time

    Hastings Direct is looking for a Digital Claims Auditor Lead to join our team. In this role, you will be responsible for managing relationships with senior personnel within each supplier, ensuring that scoping, attendance, agendas, and feedback are delivered effectively.Key ResponsibilitiesDeveloping a complete understanding of all internal and supplier...


  • Bexhill, East Sussex, United Kingdom Hastings Insurance Services Ltd Full time

    Hastings Direct is a digital insurance provider with ambitious plans to become the best and biggest in the UK market. Our team is dedicated to providing excellent customer service, and we're looking for a skilled Risk Management Specialist - Claims Assurance to join our team.Job DetailsWe offer an attractive salary based on experience (pay reviews also...


  • Bexhill, East Sussex, United Kingdom Hastings Direct Full time

    Job Summary:We are seeking a skilled Third-Party Property Damage Claims Handler to join our dynamic claims team. As a key member of our team, you will be responsible for investigating and resolving third-party property damage claims, utilizing your expertise in liability assessments and negotiations to ensure fair and accurate settlements.Key...


  • Bexhill, East Sussex, United Kingdom Hastings Insurance Services Ltd Full time

    Company OverviewHastings Direct is a digital insurance provider with ambitious plans to become the best and biggest in the UK market.We've made huge investments in our data and tech capabilities over the past few years, alongside nurturing our 4Cs culture. This approach has enabled us to provide insurance for over three million customers, with opportunities...


  • Bexhill, East Sussex, United Kingdom Hastings Direct Full time

    Role Description:As a Third-Party Property Damage Claims Handler, you'll play a crucial role in our claims team, responsible for investigating and resolving third-party property damage claims. You'll utilize your expertise in liability assessments and negotiations to ensure fair and accurate settlements while maintaining excellent customer...