Centre Director
6 days ago
Job Summary
As Centre Manager at MSX - TPS, you will be responsible for leading, managing, and motivating your team to deliver and achieve business plans and objectives. Your primary goal will be to ensure excellence in customer service, develop strategic plans, and implement processes to run a successful TPS Centre.
Key Responsibilities
- Business Performance
- Ensure that the Centre targets and business objectives are achieved
- Translate overall sales targets into departmental targets and, with first-line management, set challenging but achievable goals
- Team Management
- Ensure the team is motivated, recognised, and incentivised
- Create Personal Development Plans, monitor progress, and provide developmental or corrective support where required
- Customer Focus
- Create a customer-centric culture in the business
- Maintain a high level of customer satisfaction via the team
- Strategic Planning
- Work within the identified sales strategy to increase sales revenues within the team
- Devise and implement sales plans
- Operational Excellence
- Regularly monitor business performance, identify opportunities for improvement, and take action for any deviations
- Analyse internal and external market data to develop an understanding of potential sales opportunities
- Compliance and Security
- Ensure compliance with business standards and processes, financial, legal, and ethical guidelines (including Warranty)
- Maintain an effective relationship with all stakeholders
- Ensure the overall security of the stock and premises
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