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Senior Manager

2 months ago

Sheffield, Sheffield, United Kingdom Auxilion Full time
About the Role

We are seeking a highly experienced Senior Manager to lead our Service Operations Centre in Sheffield, UK. As a key member of our Operations Management Team, you will be responsible for managing a team of 70+ people and driving the delivery of our shared services function.

Key Responsibilities
  • Lead the operational execution for our remotely supported managed services clients.
  • Provide leadership for the End User, Infrastructure and Service Quality teams as they deliver our services into our clients.
  • Build on the existing teams and tools, finding efficiencies and improving the use of our toolsets, and drive a continuous improvement mindset to ensure we are constantly identifying and implementing performance improvements.
  • Work with the CTO to investigate new tools and service offerings.
  • Work with the Group Delivery Director, Sales, and Finance departments to develop and grow the offerings we bring to market.
  • Own and manage business units Profit & Loss (P&L), forecasting, budget, and commercial management.
  • Lead, coach and drive performance for your direct team of managers.
  • Act as a senior contact for the Operations Centre – engaging with senior executives, CEOs, CTOs and leadership in some of the most highly regarded brands in the UK and Ireland.
  • Develop close partnerships and drive collaboration with our Ireland and UK based Customer Experience Managers to ensure flawless delivery to our end customers.
  • Align with group sales and the customer experience teams to support account growth.
  • Drive innovation and value-added activity for our customers.
  • Ensure that operational SLA's and targets are met to support the delivery of our services.
  • Work with the project team on the transition of new services from project to service delivery.
Key Performance Indicators
  • Drive employee attraction, engagement and retention – measured through attraction and retention, employee satisfaction, career progression, and talent mobility
  • Best in class service – measured through customer satisfaction surveys and industry bench-marking.
  • Commercial performance of P&L – measured through revenue growth and profitability
About Auxilion

Auxilion is a leading provider of managed services, digital services, and project services to Enterprise, Corporate, and Public Sector companies in Ireland and the UK. We strive to be a great place to work, with career opportunities and development of people in our DNA. Our competitive advantage is how we support our clients on their journey.

Our people have a passion for their work, our culture and values. Whether your focus is technical, sales, finance or anything in-between, our roles aim to provide each person with meaningful impact and plenty of space to grow.