Housing Management Officer
4 weeks ago
About the Role
Hestia Housing Support is seeking a skilled Housing Management Officer to join our team. As a key member of our Finance team, you will play a crucial role in guiding service users towards a path of empowerment and independence.
Key Responsibilities
- Manage an allocated patch of properties for housing management functions, ensuring the health and safety of the property, maintenance, and voids control are kept according to policy.
- Collect and manage service users' rent/charges, avoiding arrears and debt management.
- Liaise with partner Registered Providers to ensure adherence to Management Agreements.
- Conduct agreement sign-ups and exit meetings with service users.
- Manage service users' DWP, Revenue, and Benefits.
- Work with the Rents team to establish new service users' rent accounts.
- Support service users in applying for welfare benefits, including housing benefit and personal charge payments.
- Undertake necessary legal action, including leading on the pre-action protocol.
- Provide regular performance reports to your line Manager.
- Conduct daily, weekly, and monthly building health and safety checks.
- Oversee and follow up on reported repairs, ensuring timely action and maintaining records.
- Work in partnership with support workers, Local Authorities, and referrers to maintain a safe and secure environment.
- Develop a psychologically informed environment with support workers.
- Maintain supportive and positive relationships with service users and colleagues.
Requirements
- An in-depth understanding of all aspects of housing management.
- DWP, revenue, and benefits legislation knowledge.
- Rent collection and arrears recovery management, plus an understanding of the pre-action protocol.
- An understanding of civil options for ensuring building safety.
- Knowledge and experience of move-on options for people living in supported accommodation.
- Computer literacy with the ability to use electronic recording systems.
- A strong sense of accountability and ability to lone-manage time.
- A high standard of written and spoken English.
- Numerate with the ability to analyze and present financial data.
- Strong IT skills and ability to work in partnership with internal and external stakeholders.
- Able to work sensitively with service users and visit accommodation sites for meetings.
- Knowledge and understanding of mental health issues, drug and alcohol dependency, and young persons' support.
About Hestia Housing Support
We are a disability confident employer, dedicated to the employment and career development of individuals with disabilities. We offer a guaranteed interview scheme for all applicants with disabilities who meet the minimum criteria for the role. We also provide reasonable adjustments during the selection and interview process and throughout your employment with us.
We are committed to safeguarding and promoting the welfare of adults, children, and young people who are potentially at risk. We require all staff to undertake internal and external safeguarding training throughout their employment with us.
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