Student Recruitment Officer
4 weeks ago
UK Management College is seeking a highly motivated and organized Student Recruitment Officer to join our team. As a key member of our recruitment team, you will play a vital role in supporting the Student Recruitment Manager in developing and implementing effective student recruitment strategies.
Key Responsibilities:
- Support the Student Recruitment Manager in developing and implementing student recruitment strategies, ensuring alignment with target profiles for each programme.
- Act as the first point of contact for enquiries from prospective students via email, telephone, and in person.
- Undertake any other duties and responsibilities commensurate with the grade of the post.
- Keep skills up-to-date and develop expertise in key areas of the role, improving expertise through appropriate development and training.
- Make initial assessments on candidates' suitability for their chosen programme in line with the College's entry requirements, recording details on the College's CRM (HubSpot), organizing consultation schedules, and conducting consultations by email, telephone, and in person.
- Build and maintain relationships with prospective students and offer holders by dealing with all enquiries promptly and professionally, advising applicants on all aspects of the admissions process, their suitability, and programme details, and aiding the conversion of high-quality applicants.
- Contribute to print and online promotional materials to support recruitment activities, working closely with the Programmes Marketing team.
- Work with other Student Recruitment Officers to share best practice and identify, develop, or facilitate cross-region/programme activities and opportunities.
- Update CRM (HubSpot) on a daily basis to reflect the ongoing recruitment activity of the team and ensure prospective and admitted students are followed up with in a timely manner.
- Compare recruitment activities and service levels against key competitors to ensure continued improvement to service delivery and professional activity.
- Keep updated on and comply with all College policies and regulations (i.e., Health and Safety, Data Protection, etc.).
Person Specification:
- Educated to degree (or equivalent standard) and/or proven experience at a similar level.
- Proven experience in higher education in a customer-focused role building and developing relationships within a multicultural environment.
- Experience working in a large, complex organization and building relationships to achieve work goals.
- Awareness of and sensitivity to cultural diversity.
- Respect for confidentiality, including the integrity and sensitivity of records.
- Experience of using CRM systems to build effective relationships with target audiences.
- Excellent customer service, communication, and interpersonal skills.
- Excellent time management skills and the ability to manage concurrent deadlines and competing priorities, and complete projects on time.
- Ability to work independently, problem solve, and deal with unforeseen problems and circumstances.
- Demonstrable initiative and enthusiasm, and the ability to work collaboratively as part of a team.
- Ability to prioritize and manage a heavy and diverse workload with multiple deadlines.
- Ability to build and sustain successful working relationships with internal and external stakeholders.
- Good IT skills: MS Office (Word, Excel, PowerPoint), email (Outlook), and the ability to learn and use other CRM software packages.
- Ability to achieve a high output and work to high standards, taking pride in producing quality work.
- Flexibility and a capacity to adapt to the changing demands of the job and the needs of the team.
- Positive approach to equality, diversity, and inclusion.
Application Process:
Interested candidates should submit their CV and cover letter detailing their experience, qualifications to hr@ukmc.ac.uk.
UKMC is an equal opportunity employer, and we welcome applications from diverse backgrounds.
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