Beauty Bay CRM Professional
1 week ago
We are seeking a skilled professional to join our team at Beauty Bay as a CRM Professional. As a key member of our customer experience team, you will be responsible for developing and executing effective customer engagement strategies.
About the Role:
- Develop and execute cross-channel communication strategies to drive customer retention and revenue growth.
- Install, evaluate, and improve CRM communications to enhance customer experience and retention.
- Design and implement lifecycle automated programs, BAU newsletters, dynamic email content, and other touchpoint impacts.
You Will Be Working Closely With:
- Commercial, brand, and trading teams to plan CRM contact and content strategy.
- Data partners to leverage customer insight.
Requirements:
- Demonstrate accuracy in content and data, with strong organizational and teamwork skills.
- Show aptitude in understanding and delivering excellent customer outcomes at every touchpoint.
- Experience or interest in email and app technology, with Emarsys experience preferred.
- Display commercially-minded approach with creative awareness.
- Showcase flexibility and adaptability, with experience working in fast-paced retail environments ideal.
- Possess 12 months of experience within a CRM role as an essential requirement.
Benefits: Competitive salary, annual leave, and training opportunities.
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