CRM Assistant

1 month ago


Manchester, United Kingdom BEAUTY BAY Full time

Role Overview:

The CRM Assistant will help to deliver our CRM strategy by planning, supporting, and delivering our multi-channel CRM program across App, Email, and other touchpoints as relevant. You’ll be a part of a fast-paced environment, tasked with driving customer engagement and retention.


Key Duties & Responsibilities:

  • Plan and deliver effective communications for customer retention, revenue and engagement:-
  • Install, evaluate and improve CRM Comms:-
  • Lifecycle automated programs, BAU newsletters, dynamic email content, app push notifications, in-app messaging, and other touchpoint impacts.
  • Leverage data to deliver a personalised and targeted journey for the Beauty Bay customer, and ensure a fluid journey exists to on site content.
  • Ensure effective end-to-end delivery of CRM Comms including planning, briefing, copywriting, set up, proofing, translation, implementation, and campaign / weekly reporting.
  • Execute and help to develop customer segmentation, with communications that are appropriately targeted for best impact with territory and translation consideration.
  • Drive success via the CRM testing programme, ensuring good visibility of overall results and testing mechanics to improve KPIs.
  • Understand and deliver to business objectives, adding a proactive impact to wider business KPIs, including customer satisfaction and product initiatives across territories.
  • Engage with relevant third parties like Emarsys for ongoing development, account management, best practice and technical developments.
  • Work closely with the commercial, brand and trading teams to plan CRM contact and content strategy to maximise revenue opportunities, and with Data partners to leverage customer insight.
  • Act as an impactful CRM representative as required in projects and inspire CRM success.


Skills/Experience/Knowledge Needed:

  • Accuracy in content and data, and strong organisational and teamwork skills.
  • Aptitude in understanding and delivering excellent customer outcomes at every touchpoint.
  • Experience / Interest in email and app technology – Emarsys experience preferred.
  • Commercially minded with a creative awareness.
  • Flexible and adaptable - experience of working in fast-paced retail is ideal.
  • 12 months experience within a CRM role is essential.

  • Crm Assistant

    1 week ago


    Manchester, United Kingdom Beauty Bay Full time

    Job Description Role Overview: The CRM Assistant will help to deliver our CRM strategy by planning, supporting, and delivering our multi-channel CRM program across App, Email, and other touchpoints as relevant.You'll be a part of a fast-paced environment, tasked with driving customer engagement and retention.Key Duties & Responsibilities: Plan and deliver...

  • Crm Assistant

    3 weeks ago


    Manchester, United Kingdom Beauty Bay Full time

    Role Overview: The CRM Assistant will help to deliver our CRM strategy by planning, supporting, and delivering our multi-channel CRM program across App, Email, and other touchpoints as relevant.You'll be a part of a fast-paced environment, tasked with driving customer engagement and retention.Key Duties & Responsibilities: Plan and deliver effective...

  • CRM Assistant

    1 month ago


    Manchester, United Kingdom BEAUTY BAY Full time

    Job Description Role Overview: The CRM Assistant will help to deliver our CRM strategy by planning, supporting, and delivering our multi-channel CRM program across App, Email, and other touchpoints as relevant. You’ll be a part of a fast-paced environment, tasked with driving customer engagement and retention. Key Duties & Responsibilities: Plan and...

  • CRM Assistant

    2 weeks ago


    Manchester, United Kingdom BEAUTY BAY Full time

    Role Overview: The CRM Assistant will help to deliver our CRM strategy by planning, supporting, and delivering our multi-channel CRM program across App, Email, and other touchpoints as relevant. You’ll be a part of a fast-paced environment, tasked with driving customer engagement and retention. Key Duties & Responsibilities: Plan and deliver effective...

  • CRM Assistant

    1 month ago


    Manchester, United Kingdom BEAUTY BAY Full time

    Role Overview: The CRM Assistant will help to deliver our CRM strategy by planning, supporting, and delivering our multi-channel CRM program across App, Email, and other touchpoints as relevant. You’ll be a part of a fast-paced environment, tasked with driving customer engagement and retention. Key Duties & Responsibilities:Plan and deliver effective...

  • CRM Assistant

    6 months ago


    Manchester, United Kingdom Club L London Full time

    **About us** Club L London are the next-generation online retailer refining accessible luxury for forward-thinking women worldwide. Delivering timeless and trend-oriented styles in sizes 4-20 for every life moment, we design proudly in-house in the UK; with premium quality, exceptional fit and affordable style at the forefront. Collaboration, communication...

  • CRM Assistant

    1 month ago


    Manchester Area, United Kingdom BEAUTY BAY Full time

    Role Overview: The CRM Assistant will help to deliver our CRM strategy by planning, supporting, and delivering our multi-channel CRM program across App, Email, and other touchpoints as relevant. You’ll be a part of a fast-paced environment, tasked with driving customer engagement and retention. Key Duties & Responsibilities:Plan and deliver effective...

  • CRM Assistant

    2 weeks ago


    Manchester Area, United Kingdom BEAUTY BAY Full time

    Role Overview: The CRM Assistant will help to deliver our CRM strategy by planning, supporting, and delivering our multi-channel CRM program across App, Email, and other touchpoints as relevant. You’ll be a part of a fast-paced environment, tasked with driving customer engagement and retention. Key Duties & Responsibilities: Plan and deliver...

  • CRM Assistant

    1 month ago


    Manchester Area, United Kingdom BEAUTY BAY Full time

    Role Overview: The CRM Assistant will help to deliver our CRM strategy by planning, supporting, and delivering our multi-channel CRM program across App, Email, and other touchpoints as relevant. You’ll be a part of a fast-paced environment, tasked with driving customer engagement and retention. Key Duties & Responsibilities:Plan and deliver effective...

  • CRM Assistant

    6 months ago


    Manchester, United Kingdom N Brown Full time

    **Job details**: - Salary Up to 24,000 - LocationManchester - Discipline Brand and Creative - Reference015282 - Contact NameCRM Manager **N Brown - who we are and why work for us?** At N Brown, we’re committed to building a diverse workforce and creating an inclusive environment that values equality for all. Our vision is that by ‘championing...

  • CRM Assistant

    6 months ago


    Manchester, United Kingdom boohoo group Full time

    **The role** A brilliant opportunity within an entry level role in digital marketing. You will support the delivery of the retention and acquisition strategy across CRM channels. Creating best in class, innovative campaigns across CRM channels. As CRM assistant, your responsibilities will include, support and execution of the customer content plan across...

  • CRM Assistant

    6 months ago


    Manchester, United Kingdom boohoo group Full time

    **The role** We’re boohooMAN. Our philosophy is pretty simple; _Innovate. Create. Repeat._ Our goal is to give our customers top quality, fashion-forward clothing at a price that doesn’t break the bank. We believe that fashion should be fast, affordable and trend-driven. Come and join us. **Your team** We are boohooMAN. Our menswear collections and...

  • Crm Executive

    3 weeks ago


    Manchester, United Kingdom Get Recruited (Uk) Ltd Full time

    CRM EXECUTIVE CREWE (HYBRID WORKING) Up to £33,000 + Excellent benefits + Progression + Fast Growing Business THE OPPORTUNITY: We're proud to be exclusively supporting a rapidly expanding business based in Crewe who are looking for an experienced CRM Executive to join their team.Working on their Salesforce CRM, you'll initially work closely with the Head of...

  • CRM Assistant

    6 months ago


    Manchester, United Kingdom N Brown Full time

    **Job details**: - Salary £23,000 - LocationManchester - Discipline Brand and Creative - Reference016365 - Contact NameLaura Hart **N Brown - who we are and why work for us?** At N Brown, we’re committed to building a diverse workforce and creating an inclusive environment that values equality for all. Our vision is that by ‘championing inclusion,...

  • CRM Executive

    6 months ago


    Manchester, United Kingdom Ultimate Performance Full time

    Ultimate Performance was founded for one simple reason. We wanted to create the most effective method of personal training. On a journey that started with one small gym in London, today we are operating 25 gyms across 9 countries in some of the biggest cities in the world. **The Role** The CRM Executive will be comfortable taking the lead in our day-to-day...

  • CRM Executive

    2 days ago


    Manchester, United Kingdom CV-Library Full time

    CRM Executive - Drive Customer Engagement Location: Manchester, UK | Department: Marketing Reporting to: Trading Director Are you passionate about building strong customer relationships and driving brand loyalty? Our client is seeking a CRM Executive to support and enhance their customer engagement strategy. If you're eager to learn, skilled in...

  • CRM Executive

    1 day ago


    Manchester, United Kingdom Zachary Daniels Recruitment Full time

    CRM Executive - Drive Customer Engagement Location: Manchester, UK | Department: Marketing Reporting to: Trading Director Are you passionate about building strong customer relationships and driving brand loyalty? Our client is seeking a CRM Executive to support and enhance their customer engagement strategy. If you're eager to learn, skilled in...

  • Crm Assistantnew

    2 weeks ago


    Manchester, United Kingdom N Brown Full time

    CRM Assistant Job details Salary £23,000 Discipline Reference019722 Contact NameNichelle Wood N Brown – who we are and why work for us?At N Brown, we're committed to building a diverse workforce and creating an inclusive environment that values equality for all.Our vision is that by 'championing inclusion, we'll become the most loved and trusted fashion...


  • Manchester, United Kingdom Grace Media Full time

    **Overview** We are looking for a vibrant self-starter to join the CRM Marketing Team in our Manchester Office, based in Ancoats. The role requires an organised individual with a good level of grammar, strong communication skills and a keen eye for detail. **Key Responsibilities** - Reporting directly to and assisting the Senior Marketing Executive. -...

  • Senior CRM Executive

    1 month ago


    Manchester, United Kingdom Forward Role Recruitment Full time

    Senior CRM Executive £35k Can work out of the Manchester or Leeds office Hybrid working (3 days in the office and 2 remote) Fantastic benefits including 29 days holiday Bank Holidays and Private Health Insurance Forward Role are working with a B2C professional services business to recruit a Senior CRM Executive. This role will report into the CRM Manager...