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IT Support Specialist

1 month ago

Gloucester, Gloucestershire, United Kingdom ProCook Full time

Are you a tech-savvy problem solver looking for a challenging role in IT support? ProCook, a leading kitchenware brand, is seeking an IT Support Engineer to join our dynamic IT team. In this hands-on position, you'll work at our head office and travel to stores nationwide to ensure smooth IT operations.

Key Responsibilities:
  • Provide first-line IT support to head office, warehouse, and store users.
  • Regularly travel to various store locations to install, configure, and maintain IT equipment.
  • Prioritize and troubleshoot issues to minimize business disruption.
  • Perform general IT administration, including network configuration, system maintenance, and telephony.
  • Collaborate with third parties to resolve technical issues.
  • Contribute to project work to ensure our IT systems remain up-to-date and efficient.
  • Participate in a 4-week on-call rota, providing out-of-hours support one week in four, including weekends.
  • Enjoy varied daily duties, with no two days the same.
  • Be part of a supportive and collaborative team atmosphere.

Requirements

What We're Looking For:
  • A natural problem solver with attention to detail and a passion for learning.
  • Minimum 1 year of IT support experience (first line).
  • Experience in cybersecurity practices and knowledge of security protocols.
  • Ability to manage and coordinate with third-party companies for IT support.
  • Proficiency in Microsoft Windows 10+, Windows Server Administration, Apple Mac OS, and Office 365.
  • Familiarity with Active Directory, basic networking, printer management, and mobile device management.
  • Ability to work with bespoke software and adapt to new platforms.
  • A full valid driving license and willingness to frequently travel across the UK using your own vehicle (with business insurance cover).
  • Strong communication and customer service skills, with a 'can-do' attitude.

Working Hours: 37.5 hours per week, Monday to Friday, with some flexibility. You will need to be on-call one week every four weeks, including that weekend, with occasional early starts or late finishes for critical tasks.

If you're looking to make a real impact in a growing company and enjoy a hands-on role with plenty of variety, we'd love to hear from you. Apply today and help keep ProCook's IT systems running smoothly.

Benefits

  • Salary: between £23,000 - £25,000 depending on experience.
  • On-call rate and overtime: £25/day for on-call + overtime based on your annual salary.
  • Training and Development: Opportunity to join a growing company with a focus on personal and professional development. Ongoing training and support to help you grow your skillset and advance in your career.
  • Bonus: Earn a company bonus, based on both company and individual performance against key performance indicators (KPIs) and objectives (OKRs).
  • Onsite Gym: Stay active and healthy with access to our fully equipped onsite gym, perfect for squeezing in a workout before or after work.
  • Subsidised/Complimentary Food: Enjoy delicious, subsidised meals and snacks to fuel your day, with complimentary treats available too.
  • Free Car Park: No need to worry about parking—our free, secure parking facility makes commuting stress-free.
  • Welcome Pack: We'll get you off to a great start with a thoughtfully prepared welcome pack filled with ProCook goodies and essentials.
  • Enhanced Parental Leave: We support you and your family with enhanced parental leave, ensuring you're well taken care of during life's important moments.
  • Generous Staff Discount: Love our products? As a team member, you'll enjoy a generous discount (40%) on all ProCook items, perfect for stocking your kitchen with the best tools.
  • Annual Paid Volunteering Day: Make a difference with an annual paid day to volunteer for a cause you care about.
  • Employee Assistance Programme: We're here to support your well-being, with access to professional advice and guidance through our Employee Assistance Programme.
  • Friends and Family Referral Scheme: Know someone who'd love ProCook? Take advantage of our referral scheme and earn rewards for bringing great talent into the fold.