IT Support Specialist

3 days ago


London, Greater London, United Kingdom Spectrum IT Recruitment Full time
Job Title:

3rd Line Engineer in Home Based

About the Role:

We are seeking a highly skilled 3rd line engineer to join our team, providing expert technical support to customers. As a key member of our service desk team, you will be responsible for resolving complex hardware and software issues, collaborating with junior engineers, and mentoring them to drive standards.

Key Responsibilities:
  • Provide 3rd level technical support to customers, resolving complex hardware and software issues and reducing reoccurring incidents.
  • Collaborate with and mentor junior members of the service desk team, providing escalation, sharing knowledge, and driving standards.
  • Support the Sales and Account Management Teams with customer-facing technical pre-sales assistance.
Requirements:
  • Experience with complex 3rd line support queries.
  • Strong service desk background.
  • Excellent problem-solving skills.
  • Able to manage multiple tasks efficiently while maintaining communication with customers.
Benefits:
  • Full training provided and career progression opportunities.
  • Company Events, including occasional trips abroad.
  • Annual Leave: 20 days holiday per year plus bank holidays, with the addition of one extra day for every year of service (up to 25 days).
  • On-site Parking: Hassle-free parking is available for all employees.
  • Pension Scheme: We offer a solid pension plan to support your future.
  • Cycle-to-Work Scheme: Convenient way to commute to work.
  • Employee Wellbeing Support: Access to various wellbeing initiatives.
Salary and Working Conditions:

£40,000 - £45,000 per annum range, depending on experience.

Monday to Friday, with the possibility to work from home 1-day per week following successful completion of probationary period.



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