IT Support Specialist
3 days ago
3rd Line Engineer in Home Based
About the Role:We are seeking a highly skilled 3rd line engineer to join our team, providing expert technical support to customers. As a key member of our service desk team, you will be responsible for resolving complex hardware and software issues, collaborating with junior engineers, and mentoring them to drive standards.
Key Responsibilities:- Provide 3rd level technical support to customers, resolving complex hardware and software issues and reducing reoccurring incidents.
- Collaborate with and mentor junior members of the service desk team, providing escalation, sharing knowledge, and driving standards.
- Support the Sales and Account Management Teams with customer-facing technical pre-sales assistance.
- Experience with complex 3rd line support queries.
- Strong service desk background.
- Excellent problem-solving skills.
- Able to manage multiple tasks efficiently while maintaining communication with customers.
- Full training provided and career progression opportunities.
- Company Events, including occasional trips abroad.
- Annual Leave: 20 days holiday per year plus bank holidays, with the addition of one extra day for every year of service (up to 25 days).
- On-site Parking: Hassle-free parking is available for all employees.
- Pension Scheme: We offer a solid pension plan to support your future.
- Cycle-to-Work Scheme: Convenient way to commute to work.
- Employee Wellbeing Support: Access to various wellbeing initiatives.
£40,000 - £45,000 per annum range, depending on experience.
Monday to Friday, with the possibility to work from home 1-day per week following successful completion of probationary period.
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