Technical Support Specialist

9 hours ago

London, Greater London, United Kingdom Fruition IT Full time £27,000
Job Summary

We are seeking a highly skilled Technical Support Specialist to join our dedicated IT service team at Fruition IT in Leicester, UK. The successful candidate will be responsible for providing top-tier technical support to end-users, ensuring issues are resolved efficiently and effectively.

About the Role

This permanent role offers a unique opportunity to enhance service operations, support compliance, and ensure customer satisfaction. As a Technical Support Specialist, you will be a key part of the team delivering exceptional support across the organisation.

Responsibilities
  • Provide first-line technical support to end-users, ensuring issues are resolved efficiently and effectively.
  • Follow established processes to ensure service quality and user satisfaction.
  • Maintain clear communication with stakeholders regarding service performance and any issue escalations.
  • Assist in user onboarding and provide guidance to promote self-service and reduce recurring issues.
  • Manage incidents, problems, and requests in line with service level expectations, ensuring timely resolution and prioritisation.
Requirements
  • Strong knowledge of ITIL or similar ITSM frameworks (incident, problem, and change management).
  • Familiarity with KPIs, SLAs, and reporting tools to evaluate service performance.
  • Excellent verbal and written communication skills.
  • Good understanding of enterprise IT systems.
  • Self-driven with a strong sense of urgency and accountability.
What We Offer
  • Salary up to £27,000 base.
  • Professional Development: Access to ongoing training and career growth opportunities.
  • Benefits: Comprehensive healthcare packages and additional employee benefits.
  • Work Environment: Based at our Leicester Head Office within a supportive and collaborative IT team.
  • Impactful Role: Contribute to improving service desk operations and enhancing service quality.

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