IT Technical Support Specialist

1 week ago


London, Greater London, United Kingdom Centre People Appointments Full time £32,000

Job Title: IT Technical Support Specialist

Overview: Centre People Appointments is seeking a skilled IT Technical Support Specialist to join our team in Central London. This role involves providing technical support to customers, troubleshooting issues, and ensuring seamless service delivery.

Salary: Up to £32,000 per annum + commuting costs (up to Zone 6)

Key Responsibilities:

  • Provide exceptional customer service and technical support to customers across the EMEA region
  • Troubleshoot technical issues and escalate when necessary
  • Maintain accurate records of customer interactions and resolve queries efficiently
  • Work collaboratively with internal teams to ensure effective communication and coordination
  • Develop and implement solutions to improve customer experience and reduce downtime
  • Stay up-to-date with industry trends and best practices to enhance technical skills and knowledge

Requirements:

  • Degree-level qualification in Computer Science or related field
  • Minimum 2 years of experience in IT technical support or related field
  • Excellent written and verbal communication skills in English
  • Proven track record of delivering high-quality results and meeting deadlines
  • Able to work effectively in a fast-paced environment and prioritize tasks


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