IT Technical Support Specialist
1 week ago
Job Title: IT Technical Support Specialist
Overview: Centre People Appointments is seeking a skilled IT Technical Support Specialist to join our team in Central London. This role involves providing technical support to customers, troubleshooting issues, and ensuring seamless service delivery.
Salary: Up to £32,000 per annum + commuting costs (up to Zone 6)
Key Responsibilities:
- Provide exceptional customer service and technical support to customers across the EMEA region
- Troubleshoot technical issues and escalate when necessary
- Maintain accurate records of customer interactions and resolve queries efficiently
- Work collaboratively with internal teams to ensure effective communication and coordination
- Develop and implement solutions to improve customer experience and reduce downtime
- Stay up-to-date with industry trends and best practices to enhance technical skills and knowledge
Requirements:
- Degree-level qualification in Computer Science or related field
- Minimum 2 years of experience in IT technical support or related field
- Excellent written and verbal communication skills in English
- Proven track record of delivering high-quality results and meeting deadlines
- Able to work effectively in a fast-paced environment and prioritize tasks
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